There are so many sayings that involve the face, but perhaps none is more central to Asian culture than “saving face.” That’s because it represents retaining one’s dignity versus being embarrassed or humiliated in front of others. In truth, though, everyone wants nothing more than to be appreciated, as the psychologist William James recognized long ago. In this episode, Maya Hu-Chan puts “faces” into a business context for listeners. In a meeting between Western and Eastern executives, for instance, how will a long silence be handled? Odds are that Americans will jump in first, breaking the silence. Given more than 20 years of international business experience, Hu-Chan takes listeners through why regional, company and individual personality differences matter so much. Are you a high-context or low-context person? It’s time to find out by taking in this episode that involves the platinum rule, i.e., treating others they way they wanted to be treated.
Released today: episode #72 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Maya Hu-Chan discussing Saving Face: How to Preserve Dignity and Build Trust. Click on here to get to the new episode.
Maya Hu-Chan is the founder and president of Global Leadership Associates and the co-author of Global Leadership: The Next Generation. She’s trained and coached leaders from Fortune 500 companies to non-profits around the world.