Scrambled Eggs 17 – David Avrin

Need a quick laugh to go along with some food for thought? Then this and every session of Scrambled Eggs is perfect, as Dan Hill and his guest explore a key term from each author’s book and how it might lead to improved business practices.

In episode 17, I spoke with David Avrin, the author of Why Customers Leave (and How to Win Them Back).

We discussed the term CALL MENU OPTIONS: The opportunity to scream “Representative” into your phone repeatedly.

These term and many more can be found in my new book: