Consumers are Weird

Once you realize that the average person makes 35,000 decisions a day, it makes total sense that habits drive 95% of our behavior. Otherwise, we’d become paralyzed with analysis paralysis in trying to choose what to do next. As Melina Palmer fully recognizes, behavioral economic principles help to unlock the mystery of why people do things that seem so confounding. How could it be, for instance, that giving the gift of two mints with your check in the restaurant can lead to a 14% increase in the average tip for the waiter? Well, gratitude—the principle of reciprocity—weighs in. From the difference between satisfaction and delight to what the peak/end rule can make a small business more prosper if used well, this is both a fun and meaningful episode.

Released today: episode #112 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Melina Palmer discussing What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author --- and his new book titled "What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics" for Dan Hill's EQ Spotlight Podcast, episode number 112, titled "Consumers are Weird". Available on the "NewBooks Network" Podcast

Melina Palmer is the founder and CEO of the Brainy Business and hosts the podcast by that same name. She received a Masters in behavior economics from the Chicago School of Professional Psychology, teaches at the Texas A&M Human Behavior Lab, and writes a column for Inc. magazine [NBN logo]

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book available on Amazon is Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals.

Image of NewBooks Network logo and Dan HIll's EQ Spotlight podcast logo

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest books, available on Amazon are Emotionomics 2.0: The Emotional Dynamics Underlying Key Business Goals and Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Image of Dan Hill's New Book "Emotionomics 2.0 The Emotional Dynamics Underlying Key Business Goals"Click on image to go to the books page on Amazon.com

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