Dan Hill’s EQ Spotlight: How Trump Happened

There are two currencies in life: dollars and emotions. For the past 20 years in running my EQ-oriented market research firm Sensory Logic, Inc, I’ve tried to help clients achieve more “bang for their buck” by ensuring they create the greatest degree of emotional connection possible with prospects and existing loyal customers.

Every Thursday we will be dropping new episodes (including the first four, released last week), highlighting my conversations with prominent authors across a wealth of topics that include all aspects of business – from the marketplace to the workplace – as well as conversations about world events, culture, sports, psychology, and more. I’m hoping you’ll listen in, and if you like what you hear consider subscribing to my series as well as giving it positive ratings and reviews. Every little bit helps in launching an enterprise or project, as I’m sure all of you know well!

Here is a short excerpt featuring Steven Schier, co-author of How Trump Happened: A System Shock Decades in the Making

And You Thought Your Office Was Crazy

In the TV show “The Office,” Michael Scott and crew at the Scranton, Pennsylvania branch of the mythical Dunder Mifflin Paper Company exaggerate – only somewhat – the petty, irrational craziness of office life. Who needs a logical plot? Steve Carell’s character, Michael the boss, provides much of the rising and falling action himself through his eyebrows. They rise in alarm at a problem (often of his own making) and knit together as he arrives at yet another, bogus solution.

Other key players include: Michael’s frequent henchman, Dwight, who when not stunned by misfortune is mostly angry and all action; Pam, alternatively alarmed, annoyed and resolute; and her softer-shoe husband, Jim, who can be shy (eyes down) or fearful (mouth pulled wide) when he’s not displaying one of trademark his lopsided grins.

Office life as we’ve known it may never return to what it once was pre-coronavirus. A place of camaraderie and courtship, the workplace is also a setting where we see office politics play out before our eyes. Can we discern where the power really lies quite as easily via Zoom? I doubt it. What won’t ever change, however, is that people can be both fascinating and frustrating: each of us our own “house of mirrors.” That reality informs the videoclip that follows, as well as my podcast episode for this week.

Released today: episode 5 of Dan Hill’s EQ Spotlight featuring David Robert Grimes, author of The Irrational Ape: Why flawed logic puts us all at Risk, and How Critical Thinking can save the World. Listen to the clip below and click on the image to get the new episode.

Episode 4 of Dan Hill’s EQ Spotlight

There are two currencies in life: dollars and emotions. For the past 20 years in running my EQ-oriented market research firm Sensory Logic, Inc, I’ve tried to help clients achieve more “bang for their buck” by ensuring they create the greatest degree of emotional connection possible with prospects and existing loyal customers.

Every Thursday we will be dropping new episodes (including the first four, released last week), highlighting my conversations with prominent authors across a wealth of topics that include all aspects of business – from the marketplace to the workplace – as well as conversations about world events, culture, sports, psychology, and more. I’m hoping you’ll listen in, and if you like what you hear consider subscribing to my series as well as giving it positive ratings and reviews. Every little bit helps in launching an enterprise or project, as I’m sure all of you know well!

Here is a short excerpt featuring Susie Hodge, author of The Short Story of Architecture: A Pocket Guide to Key Styles, Buildings, Elements & Materials

Episode 3 of Dan Hill’s EQ Spotlight

There are two currencies in life: dollars and emotions. For the past 20 years in running my EQ-oriented market research firm Sensory Logic, Inc, I’ve tried to help clients achieve more “bang for their buck” by ensuring they create the greatest degree of emotional connection possible with prospects and existing loyal customers.

Every Thursday we will be dropping new episodes (including the first four, released last week), highlighting my conversations with prominent authors across a wealth of topics that include all aspects of business – from the marketplace to the workplace – as well as conversations about world events, culture, sports, psychology, and more. I’m hoping you’ll listen in, and if you like what you hear consider subscribing to my series as well as giving it positive ratings and reviews. Every little bit helps in launching an enterprise or project, as I’m sure all of you know well!

Here is a short excerpt featuring Kenneth Womack, author of Solid State: The Story of “Abbey Road” and the End of the Beatles.

Introducing my new podcast: Dan Hill’s EQ Spotlight

There are two currencies in life: dollars and emotions. For the past 20 years in running my EQ-oriented market research firm Sensory Logic, Inc, I’ve tried to help clients achieve more “bang for their buck” by ensuring they create the greatest degree of emotional connection possible with prospects and existing loyal customers.

Every Thursday we will be dropping new episodes (including the first four, released last week), highlighting my conversations with prominent authors across a wealth of topics that include all aspects of business – from the marketplace to the workplace – as well as conversations about world events, culture, sports, psychology, and more. I’m hoping you’ll listen in, and if you like what you hear consider subscribing to my series as well as giving it positive ratings and reviews. Every little bit helps in launching an enterprise or project, as I’m sure all of you know well!

Here is a short excerpt featuring Joe Pine and James Gilmore, authors of The Experience Economy: Competing for Customer Time, Attention, and Money.

Who Are You? Branding Yourself Distinctly

If you’re old enough, you may remember “To Tell the Truth” – a TV game show in which three contestants all supposedly had the same identity so celebrity panelists had to ask questions to figure out who was THE person with that name and unusual occupation or experience. Well, I guess you could say that my parents didn’t brand me clearly! And that’s a problem whenever you’re engaged in a new enterprise like the podcast series I’m launching today. These guys are all Dan Hill. The first is easily the most famous: a Canadian singer-songwriter whose biggest hit “Sometimes When We Touch” peaked at #3 on the US Billboard Hot 100 charts and #1 in Canada in 1977. The middle Dan Hill depicted here is a British digital designer and urbanist, and the third Dan Hill is a women’s head soccer coach in Oklahoma.

Check out my new podcast!

My new podcast series, Dan Hill’s EQ Spotlight appears on the New Books Network, which gets nearly one million downloads monthly. I am honored to be a part of this high-quality group. Below is the link to find all four podcasts.

https://newbooksnetwork.com/category/eqspotlight/

Let me know what you think!

How Our Face Masks Fail Us

Ever wonder how much a mask hides in terms of your possible facial expressions? The answer is a lot: almost 75% of the variety of ways in which you might emote. For instance, the area around the eyes is great for picking up surprise and fear, but without the nose, cheeks, mouth, and chin, the possible presence of contempt and disgust won’t get revealed at all.

Starting on June 4th, I will be launching a podcast series called “Dan Hill’s EQ Spotlight” on the New Books Network platform. The show can be found here:  https://newbooksnetwork.com/category/eqspotlight/.

I’ll be chatting with prominent authors across a wide range of topics, teasing out the emotional intelligence angle of their subject matter. Interviews run between 30 to 45 minutes an episode.

For Portraits and Selfies: A Case of Monkey See, Monkey Not-Quite-Do

Portraits and Selfies Re-enactment of famous Art

Emotions can be as contagious as Covid-19, but that doesn’t mean the facial expressions are easy to capture when art devotees around the world use their imaginations in wonderful ways to recreate famous works of art at home. The Rijksmuseum in Amsterdam and the Getty Museum in Los Angeles have gotten into the act, encouraging art lovers to re-stage famous art works. https://www.smithsonianmag.com/smart-news/museum-asking-people-remake-famous-artworks-with-household-items-180974546/  But no entity has surpassed a Facebook group, started in Russia, that boasts over half a million art re-enactors. https://www.nytimes.com/2020/04/25/world/europe/russia-Facebook-art-parodies.html  If you’re a painter or photographer who does portrait work – or somebody who likes to pose for selfies and are interested in what your expressions reveal about your mood that day or your personality, over time – listen in. Here’s an opportunity to sharpen your skills or pose. For my book Famous Faces Decoded: A Guidebook for Reading Others, I surveyed participants on what they viewed as the signature, characteristic emotions of 173 celebrities. On average, they were right only about 35% of the time – meaning there’s no shame in failing to detect emotions well. Join the crowd. We’re all more likely to be Watson rather than Sherlock Holmes!

In terms of life imitating art, just how good are the re-enactors at capturing correct facial expressions? In truth pretty good, but not great. Above on the left side is “Salome” with the head of John the Baptist by the 17th-century Bolognese painter Guido Reni. On the right is that same painting’s recent staging by Aglaya Nikonorova and her husband, Alexander. What’s faithful to the original, in terms of the couple’s facial expressions? Both women have wide open eyes (anger, fear and surprise), pursed lips (anger) and a smirk on the left side of their mouths (contempt). So far, so good. But the original Salome also has a pouty, raised chin (indicating anger, sadness and disgust), whereas the imitation includes a raised left eyebrow, indicating an extra dose of fear and surprise. That difference is trifling, however, compared to John the Baptist’s head. In the original, the eyes are sunken in grief with a pool of wrinkles above them, and the eyebrows are raised, pushed out and pinched together above the nose. In the re-enactment John the Baptist appears to be taking a nap, with his face relaxed. Further reinforcing the difference, in the original John’s lips are slightly apart and pulled down, triggering the viewer to feel the horror of getting beheaded, and perhaps inducing a contagious tremble. In contrast, in the re-enactment John’s lips appear just as peaceful as his eyes. In short, it’s a matter of being close – but no cigar.

In simple terms, these are important take-aways about where and how people express their emotions on their faces whenever contemplating a portrait or selfie:

  • The upper face is the place for surprise and fear. When the eyes go wide and the eyebrows lift, we’re increasing our field of vision.
  • The area around the mouth reveals the like/dislike reactions best. Look for anger (tightening), disgust (contortions) or sadness (wincing especially).
  • The chin area never reveals any happiness. It’s best for wide-mouth surprise and fear, or a jutting chin for anger.

More re-enactments will be included in my virtual talk, sponsored by the Duluth Art Institute on Thursday, May 28that 3 p.m. The heart of the presentation, however, will be highlights from my recent art book First Blush: People’s Intuitive Reactions to Famous Art. It’s the biggest study ever done involving eye-tracking and art – plus facial coding of participants’ responses, in order to also know how they feel about what they’re specifically seeing. The event is free but you must register. Please go to https://www.duluthartinstitute.org/event-3843385/Registration

Mark Zuckerberg’s Emotional DNA

Mark Zuckerberg's emotional DNA

Next up in my series on the celebrities I analyzed for Famous Faces Decoded is Facebook founder Mark Zuckerberg, born on this day in 1984. Which two emotions most distinguish Zuckerberg from the 173 celebrities I facially coded for my book?

The people I surveyed said happiness and joy. The truth is, yes, joy distinguishes Zuckerberg – as shown here. With a true, joyful smile, the muscle around the eye tightens, creating a sparkle that can’t be readily faked. Think of joy as the equivalent of drinking champagne, which Zuckerberg can afford many cases of at this point in his career! In contrast, what is Zuckerberg’s second most characteristic emotion? It’s anger; should you doubt me, check out his appearances before Congress in April of 2018. As to Zuckerberg’s least characteristic emotion, it’s fear.

Open to Sorrow vs. Open for Business

Empathy in Presidents Bush and Obama but not Trump

First, the overwhelming statistic: an American died from Covid-19 every 42 seconds in April. Now for the underwhelming statistic: over the course of three weeks of daily coronavirus press briefings in April, only four minutes of Donald Trump’s 13 hours of remarks directly acknowledged the pandemic’s victims. In other words, verbal mourning only took up about 0.05% of Trump’s time and even less of his emotional energy.  Note his smirking smile as he uses the daily briefing to preen and joust with reporters.

 Contrast that lack of empathy with this photo of George W. Bush offering somebody a consoling hug after 9/11 and of Barack Obama openly weeping after the school massacre in Newtown, Connecticut. Reliable signs of sadness are that a wince creases our cheeks and our inner eyebrows rise, creating a puddle of wrinkles across our foreheads. The difference between Trump fervently wanting America “open for business again” while being so un-open to the sufferings of anybody other than himself couldn’t be greater. We’re enduring a marathon of unknown length with a leader who, in terms of compassion, has barely crossed the starting line.