I Disagree: The Value of Rebellion

Imagine finding yourself working in the sponsorship arena because it’s the way to get a visa and stay in England. Well, that’s exactly what happened to Jackie Fast. Fortunately, she happens to have been very good at that kind of work. Within a few years, Fast’s ability to put brands together as co-sponsors for a variety of brands meant she was spending time, for instance, doing work for Richard Branson on an island he owns in the Caribbean! Not bad work if you can get it. From the vantage point of her highly successful, entrepreneurial career, what strikes Ms. Fast is how fast the world is changing. Few if any older executives will manage the transition, she believes, to a world where the internet has democratized big business and where Millennials and Gen Z-ers favor a values-based approach that puts enjoyable and meaningful work front and center.

Released today: episode #75 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Jackie Fast discussing Rule Breaker: Rebellious Leadership for the Future of Work. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of Author Jackie Fast and her new book "Rule Breaker: Rebellious Leadership for the Future of Work" for Dan Hill's EQ Spotlight podcast, episode 75 "I Disagree: The Value of Rebellion"

Jackie Fast is the founder of the venture capital firm Sandbox Studios, which invests in celebrity-owned brands and has worked with The Rolling Stones, Red Bull, Zoom, Formula One, Virgin, Allianz and Universal Music among others.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Rip Currents

An image of this question: Which of the 3 categories contributes the most top-10 trends? Is it economic, technological or social?

The correct answer is Economic, twice over. Not only does it provide half of all the top-10 trends or “undercurrents” in Jonathan Brill’s seminal book Rogue Waves, those economic trends also garner the most prominence by laying down the changing landscape (or “seascape”) that companies must navigate to protect and enrich their futures. What goes first? Changing demographics: the cost and availability of a company’s most precious resources: its personnel and its customers. Aging populations, a skilled labor shortage, and accelerating urbanization are the key emerging patterns in that case. Other trends that belong in the Economic category consist of the data economy, automation, the rise of Asia, and cheap money. The technological category encompasses the closing innovation window, and what Brill calls “remixing and convergence” (new combinations of existing technologies). Finally, the Social category addresses digital trust and new social contracts. This week’s new episode dips into several of these top-10 factors; to get to them all, buy Brill’s book!

Released today: episode #67 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Jonathan Brill discussing Rogue Waves: Future-Proof Your Business to Survive & Profit from Radical Change. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Jonathan Brill is the former Global Futurist and Research Director for HP, a board member and advisor to the Chairman at Frost & Sullivan, and the Futurist-in-Residence at Territory Studio. Companies he’s consulted for over the years have generated over $27 billion from new revenue sources.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Emotions Create Habits

In the equation Behavior = Motivation & A_______ & prompt, what does A stand for? What’s your guess? Is it Ability, Aggravation or Absinthe?]

The correct answer to this week’s quiz is A because to change a habit you need to make it easy. Figure out which elements stand in the way, typically either time, money, physical effort, mental effort, or an unproductive routine. Find a weak link in what author BJ Fogg calls the Ability Chain, and you’ve found a way to break-through. Fogg has been in the business of helping people and companies change habits for a decade now and has a wonderful array of terminology and sayings. “Emotions create habits” is one of them. Another is “Decision and habit are opposites.” Still another is “Celebration is habit fertilizer.” Perhaps most important of all is “Simplicity changes behavior.” Give this episode a try, on behalf of making your listening to my podcast series one of your new habits!

Released today: episode #65 of my podcast series “Dan Hill’s EQ Spotlight,” featuring BJ Fogg discussing Tiny Habits: The Small Changes That Change Everything. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

An image of Author BJ Fogg and the front cover of his new book "Tiny Habits: The Small Changes that Change Everything" for Dan Hill's EQ Spotlight newBooks network Podcast episode 65.

BJ Fogg founded the Behavior Design Lab at Stanford University. He teaches industry innovators and created the Tiny Habits Academy to help people around the world. He lives in Northern California and Maui.

Image of NewBooks Network logo and Dan HIll's EQ Spotlight podcast logo

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Sensitive Strivers, Incorporated

An image of this question: There are five personality traits that belong to the Big-5 Model. Three are shown here: conscientiousness, neuroticism, and agreeableness. Which two of these three traits might best describe somebody who’s a Sensitive Striver? What’s your guess?

The correct answer to this week’s quiz is answers A and C, though B is hardly out of the question. That conclusion comes courtesy of Melody Wilding, a self-described Sensitive Striver. What characterizes this type of person in Wilding’s estimation? Sensitive Strivers tend to be sensitive obviously; also thoughtful, responsible, vigilant and full of inner drive. They’re committed and kind-hearted, hence conscientious about the details and eager to get along with others. Their tendency to be “over-everything” can get them into trouble. In other words, they’re perfectionists who get burdened with more work than they or anybody could readily handle. Stress results. To overcome what Wilding calls the Honor Roll Hangover and subsequent burn-out, she suggests cutting your to-do list by 70%. A safer route is to ditch an all-or-nothing approach for something more modulated and realistic. If you can do that and keep your job, another way others might describe you is a Miracle Worker!

Released today: episode #60 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Wilding discussing her book Trust Yourself. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode. 

An image of the author Melody Wilding and her new book "Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work" for Dan Hill's EQ Spotlight podcast episode 60.

Melody Wilding has been named one of Business Insider’s “Most Innovative Coaches” with clients across a range of Fortune 500 companies. Her work has been featured in The New York Times, Oprah Magazine, Fast Company, The Washington Post, and elsewhere. She received her master’s degree in social work from Columbia University. 

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Getting Some Love (and Money, Too)

Image with the Question: What number of powerpoint slides should entrepreneurs use in pitching their start-up company to venture capitalists? The choices are 5 slides, 15 slides or 25 slides. What’s your guess?

The correct answer to this week’s quiz is 15 slides, following the title slide. That number comes courtesy of Debi Kleiman, who’s seen it all; she’s witnessed over 1,000 pitches by the entrepreneurs of start-up companies based on her own business world experiences. Having been the Executive Director of the center for entrepreneurship at Babson College, the nation’s #1 school for entrepreneurship, Kleiman developed a pitch deck formula she calls the 4-H Framework: Headline, Heart, Head and Hope. A good pitch hits all four bases, and the pitch might be a home run if delivered well. Sadly, the odds don’t favor females, who receive a measly 2% of all venture funding despite owning 38% of all the businesses in America. No wonder Silicon Valley has also been called the Uncanny Valley, a reference to what it feels like to have to interact with uncaring robots!

Released today: episode #59 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Kleiman discussing her book First Pitch. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode. 

Debi Kleiman is now the managing partner of The Upside Angels, investing in early-stage startups and providing strategic advisory services to founders. After her BS from Cornell University and her MBA from Harvard University, worked at Coca-Cola, Welch’s, Procter & Gamble, and Babson College before launching her own firm.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Tesla: The Poster Child of Context Marketing

The correct answer is C because for the Model 3, for instance, Tesla has spent about $6 on advertising for every model it’s sold. How is that possible? The answer is that Tesla leads the way in changing the business model from build / market / sell to market / sell / build and market some more. Tesla does so by having a values-based purpose out ahead of the traditional value proposition, i.e., Tesla aims to rid the world of fossil fuels. That positioning earns Tesla free media and buyer loyalty. And Tesla goes further by inviting consumers to provide input on where its showrooms are located, how they want to configure their own cars based on guidance from an owner advisor, and a referral program with a $1,000 cash incentive to both the owner and the friend who purchases based on a referral. The result is that Tesla has 22% of the electric car market, Mercedes-Benz 5%. 

Released today: episode #51 of “Dan Hill’s EQ Spotlight,” featuring Mathew Sweezey, the author of The Context Marketing Revolution: How to Motivate Buyers in the Age of Infinite MediaCheck out the audio link below to get oriented or click here to get to the new episode.

Mathew Sweezey is the Director of Market Strategy for Salesforce. Mathew is the host of the award-winning podcast The Electronic Propaganda Society and an accomplished author, having written for The EconomistForbes, the Harvard Business Review, and AdAge

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Making Company Culture Something Real

AN image of the question "Tell me about something you’ve invented” a the question Twilio CEO Jeff Lawson asks of job candidates wanting to join his company.

In the book, The CEO Test, which executive “aced the exam”? I would vote for Jeff Lawson, the CEO of Twilio, a cloud communications platform company. Why? Lawson allows for very little daylight between Twilio’s espoused values and how the company actual operates. Here is how Lawson pulls off that feat:

  • First, the company’s values were formulated based on broad input from current employees, not just as an exercise controlled by the c-suite.
  • Second, those values are carried forward to future employees by being front and center during the hiring and onboarding processes. The “invention” question above is but one example, given the goal of ensuring every employee likewise has a “builder mentality,” which is one of Twilio’s core values.
  • Third, quarterly and annual employee awards, as well as all promotions, involve honoring employees who embody the company’s values. The converse is that violating those values is cause for the firing of even high-performing “culture felons.”

Released today: episode #49 of “Dan Hill’s EQ Spotlight,” featuring Adam Bryant, the co-author, along with former Amgen CEO Kevin Sharer of The CEO Test: Master the Challenges That Make or Break All Leaders. Check out the audio link below to get oriented or click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Image of Author Adam Bryant and the cover of his new book "The CEO Test: Master the Challenges that Make or Break All Leaders" For Dan Hill's EQ Spotlight podcast "The X-Factors That Set the Best Leaders Apart" episode 49

Adam Bryant is managing director of Merryck & Co, a leadership development and mentoring firm. Before that gig, Bryant was a journalist for 30 years, including at the New York Times where he authored the “Corner Office” column. In addition, he’s a frequent contributor on CNBC.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Why Walking the Talk Doesn’t Propel Culture Change

The typical large American company is estimated to spend $2,200 per employee, per year, trying to manage its corporate culture. That amount equals over $60 billion annually.

Like a three-car pile-up on a freeway, consider these statistics: two-thirds of all business mergers fail; under 30% of executives think their company manages its culture well; and only 10% of HR leaders would go that far. Walking the talk doesn’t work. Who needs to hear more about a company’s “values” or “mission statement”? Trying to instill behaviors based on high-minded rhetoric isn’t nearly enough. Instead, a company’s basic operating system requires change if progress is to be made. That move means changing the habits and routines—the practices—that both drive and reflect the company’s true culture. What is also needed? Executives must ditch overconfidence in favor of psychological flexibility, the competency Israeli thought leader Yuval Harari has called the single most important passport to success in the 21stcentury.

Released today: episode #46 of “Dan Hill’s EQ Spotlight,” featuring David G. White, Jr., the author of Disrupting Corporate Culture: How Cognitive Science Alters Accepted Beliefs about Culture and Culture Change and Its Impact on Leaders and Change AgentsCheck out the audio link below to get oriented or click on the image below to go directly to the new episode.

Image of the author, David G. White Jr's and the cover of his book "Disrupting Corporate Culture" for Dan Hill's EQ Spotlight Podcast episode 46, entitled "You are What You Do"

David G. White, Jr. is cognitive anthropologist working with organizations on culture, change, and leadership issues. He’s the co-founder of Ontos Global, a boutique consulting firm. David previously held leadership roles at Microsoft, Mercer, and IBM; and is also a professional jazz musician with 7 CDs.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

The Shift from a Thinking to Feeling Economy

A summary of the main point from the book "The Feeling Economy" by Roland T. Rust and Ming-Hui Yuang, which is that we’ve gone from a Physical Economy (manufacturing) to a Thinking Economy (information) and are now entering a Feeling Economy (empathy).

Your career and future employability will depend on how you add value in a world where AI (artificial intelligence) + HI (human intelligence) are converging. Reading faces (facial coding), voices (e.g., Apple’s Siri) and bodies (via Fitbit) fit a world in which your emotional intelligence skills will be vital.

Here are some signposts of the basic socio-economic change underway from a thinking to feeling model:

1987: FCC repeals Fairness Doctrine, opening the way for Rush LimbaughFox News will launch in 1996

1995: Daniel Goleman publishes Emotional Intelligence

1997: Big Blue (IBM) defeats world chess champion Garry Kasparov; emojisfirst appear in Japanese mobile phones

1998: launch of Google & also Sensory Logic (my company, using facial coding to capture/quantify emotions)

2001: release of Stephen Spielberg movie AI Artificial Intelligence

2004: Facebook launches

2005: Malcolm Gladwell publishes Blink (which highlights facial coding)

2007: Fitbit launches; I release my book Emotionomics

2009: Lie to Me TV series based on facial coding launches on Fox (#29 most-viewed show that season); Affectiva and Realeyes switch to applying (automated) facial coding to business in imitation of Sensory Logic

2011: launch of the 1st digital assistant, Apple’s Siri

2014: SoftBank Robotic’s Pepperis 1st social humanoid robot

2016: Apple buys Emotient, the original facial coding automation company

2017: Female robot Sophia named an AI citizen in Saudi Arabia

Released today: episode #44 of “Dan Hill’s EQ Spotlight,” featuring Ming-Hui Huang, the co-author of The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy. Listen to the clip below and click on the image to get to the new episode.

Image of Author Ming-Hui Huang and her book "The Feeling Economy" for episode 44 of Dan Hill's EQ Spotlight, titled When A.I. Thinks, Humans Feel. Click on the image to get to podcast link.

Huang Ming-Hui Huang holds a number of posts. She’s a Distinguished Professor at National Taiwan University; a fellow of the European Marketing Academy (EMAC); an International Research Fellow of the Centre for Corporate Reputation, University of Oxford, UK; and a Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, USA. She is also the incoming Editor-in-Chief of the Journal of Service Research.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Getting Out of Your Own Way

Quote by Everett M. Rogers from his book, Diffusion of Innovations. "Only 2.5% of people like to be guinea pigs for something new."

“Problems, the problem is you –what ‘ya gonna do, you’re a problem,” snarls Johnny Rotten on the only studio album The Sex Pistols ever recorded. While punk rock isn’t the force it was in 1977, the problem of trying to solve problems, both business and personal remains central to our daily lives. Enter Thomas Wedell-Wedellsborg with his own take on the matter. Given that only one in 25 of us is open-minded about participating in something new, our problem solving could benefit from a methodology to push us forward. 

Here is the Danish author’s in a nutshell:

  • Frame the problem– Create a written statement that avoids being too vague, too ambitious, or else not ambitious enough (because a preferred solution is implied).
  • Look outside the frame– Consider expertise outside your group, plus look to prior events and hidden influences for a fresh perspective on the problem you’re trying to solve.
  • Rethink the goal– Understand the benefit of the benefit you seek on order to arrive at a more valuable solution.
  • Identify solution sources– Are there instances where others have already solved a version of this problem? If so, learn from those examples.
  • Finally, gain perspective– Admit that you and the various shareholders interested in problem-solving have biases and may be contributing to the problem as well as blocking a superior solution. Remember that successful collaboration requires vulnerability which, in turn, requires fostering an atmosphere of trust for everyone involved.

Stop Solving the Wrong Problem

Released today: episode #29 of “Dan Hill’s EQ Spotlight,” featuring Thomas Wedell-Wedellsborg, the author of What’s Your Problem? To Solve Your Toughest Problems, Change the Problems You Solve. Listen to the clip below and click on the image to get to the new episode.

Photograph of the author, Thomas Wedell-Wedellsborg and his book "What's Your Problem?" for Dan Hill's EQ Spotlight podcast

Thomas Wedell-Wedellsborg is a globally recognized expert on innovation and problem solving whose clients have ranged from blue-chip companies to The United Nations. His work has been featured in The Economist and the Financial TimesHR Magazine named him a “Top 20 International Thinker.” 

This episode covers the author’s Rapid Reframing Method for solving people-related problems in particular. Specific topics include: how emotions can either facilitate or hinder the challenging of established mental models, how reframing fits the top 3 skills of importance for the future economy, and why “vagueness” is the enemy of change.

Dan Hill, PhD, is the President of Sensory Logic, Inc