Love Letters to Ourselves

What amount of selfies get posted to social media daily? The choices are 100 million, 500 million, and 1 billion. What’s your guess?

The correct answer to this week’s quiz is 100 million. As a percentage of the 2 billion images uploaded daily to social media daily, that’s only 5%. Nevertheless, 100 million is a lot of selfies in an era when it’s also estimated that every 3rd photograph taken by an 18-24 year-old person is of themselves. In 2006, Time magazine’s person of the year was “You.” That same year, Facebook became available to anyone with an email address and the selfie-stick was invented. Every selfie has been described as a “love letter to yourself,” and Rod Stewart has sung that every face tells a story. Bringing all of these—and more—fascinating strains together regarding what is happening within popular culture is Jessica Helfand in her fascinating, visually-rich book Face: An Visual Odyssey. Check it out!

Released today: episode #58 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Helfand and her book published by MIT Press in 2019. Click here to get to the new episode. 

Image of author Jessica Halfand and an image of her book "Face: A Visual Odyssey" for Dan Hill's EQ Spotlight Podcast episode #58 "Love Letters to Ourselves".

Jessica Helfand is a designer, artist, and writer. She taught at Yale University for over two decades, and has had additional roles at a variety of institutions ranging from the American Academy in Rome to the California Institute of Technology. Helfand also cofounded Design Observer.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

On the 1st Anniversary of George Floyd’s Murder

Photo from Exhibit 17 from Derek Chauvin’s trial was a still-frame image of the police officer glaring at onlookers while his knees rested on George Floyd’s throat. What was Chauvin’s facial expression saying? The answer is both anger (tense lower right eyelid, wide open right eye and lowered eyebrows) as well as fear (eyebrows raised, creating a large wrinkle across Chauvin’s forehead) and Disgust  (curled upper lip and protruding lower lip)

This week marks the first anniversary of George Floyd’s death under the knee of Derek Chauvin. Much has been written about that tragedy, including an article a month ago by John Blake of CNN.

The thrust of Blake’s article—about the harm that indifference to injustice causes—I agree with. As an expert in analyzing facial expressions, however, I couldn’t disagree more with how Blake describes the look on Chauvin’s face as being “one of bored disinterest,” with the “only flicker of emotion” being “annoyance at the crowd” gathered to plead for Floyd’s life. This still-frame image (Exhibit 17 in Chauvin’s trial) actually tells a far different story. There isn’t just annoyance on display; there’s very real anger in how strongly Chauvin is glaring at the crowd. There’s fear, too, as at some level Chauvin must have known that having video bear witness to what was transpiring could put him in legal jeopardy. 

Finally, there’s a hint of a third emotion as well, namely disgust given how Chauvin’s upper lip curls a bit while the lower lip pushes down slightly. Disgust with the victim his knee is suffocating? Disgust with the crowd? With the idea that anybody would dare contest a policeman’s actions? Who’s to say. Disgust is an emotion Chauvin certainly won’t own up to as he appeals a guilty verdict as it would reveal a repugnance for the very people he was sworn to protect and serve.

What inspired you to write the book?

Released today: episode #55 of my podcast series “Dan Hill’s EQ Spotlight” on the New Books Network. The episode features Carla Diana, the author of My Robot Gets Me: How Social Design Can Make New Products More HumanClick here to get to the new episode.

Carla Diana is a robot designer responsible for the creative aspects of Diligent Robotics’ new hospital service robot named Moxi. She created and leads the 4D Design masters program at the Cranbrook Academy of Art, wrote the world’s first children’s book on 3D printing, Leo the Maker Prince, and she cohosts the Robopsych Podcast.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Of Daddy Wounds & Oil-Patch Drifters

When does 2% become 100%? The answer can be found in Michael Smith’s riveting book about working the oil boom in Williston, North Dakota. There he encounters The Williston Hello. Two short sentences kick off most initial meetings between the guys drifting into town. The first is “What kind of work you do?” The second is “Man, my dad whipped my ass!” Smith goes on to write: “That scar, that hole in a man’s soul the shape of his father, was a defining feature of every man I met in Williston. Men had built their lives around it. Like a tree growing around a hatchet,” as physical and psychological wounds meshed in guys taking on some of the toughest, coldest jobs in the world.

Released today: episode #45 of “Dan Hill’s EQ Spotlight,” featuring Michael Patrick F. Smith, the author of The Good Hand: A Memoir of Work, Brotherhood, and Transformation in an American BoomtownCheck out the audio and video link below to get oriented or click on the image below to go directly to the new episode.

Michael Patrick F. Smith is a folk singer who has shared the stage with luminaries such as Ramblin’ Jack Elliott. He’s also a playwright, whose works include Woody Guthrie Dreams and Ain’t No Sin. The Good Hand is his first book.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

The Shift from a Thinking to Feeling Economy

A summary of the main point from the book "The Feeling Economy" by Roland T. Rust and Ming-Hui Yuang, which is that we’ve gone from a Physical Economy (manufacturing) to a Thinking Economy (information) and are now entering a Feeling Economy (empathy).

Your career and future employability will depend on how you add value in a world where AI (artificial intelligence) + HI (human intelligence) are converging. Reading faces (facial coding), voices (e.g., Apple’s Siri) and bodies (via Fitbit) fit a world in which your emotional intelligence skills will be vital.

Here are some signposts of the basic socio-economic change underway from a thinking to feeling model:

1987: FCC repeals Fairness Doctrine, opening the way for Rush LimbaughFox News will launch in 1996

1995: Daniel Goleman publishes Emotional Intelligence

1997: Big Blue (IBM) defeats world chess champion Garry Kasparov; emojisfirst appear in Japanese mobile phones

1998: launch of Google & also Sensory Logic (my company, using facial coding to capture/quantify emotions)

2001: release of Stephen Spielberg movie AI Artificial Intelligence

2004: Facebook launches

2005: Malcolm Gladwell publishes Blink (which highlights facial coding)

2007: Fitbit launches; I release my book Emotionomics

2009: Lie to Me TV series based on facial coding launches on Fox (#29 most-viewed show that season); Affectiva and Realeyes switch to applying (automated) facial coding to business in imitation of Sensory Logic

2011: launch of the 1st digital assistant, Apple’s Siri

2014: SoftBank Robotic’s Pepperis 1st social humanoid robot

2016: Apple buys Emotient, the original facial coding automation company

2017: Female robot Sophia named an AI citizen in Saudi Arabia

Released today: episode #44 of “Dan Hill’s EQ Spotlight,” featuring Ming-Hui Huang, the co-author of The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy. Listen to the clip below and click on the image to get to the new episode.

Image of Author Ming-Hui Huang and her book "The Feeling Economy" for episode 44 of Dan Hill's EQ Spotlight, titled When A.I. Thinks, Humans Feel. Click on the image to get to podcast link.

Huang Ming-Hui Huang holds a number of posts. She’s a Distinguished Professor at National Taiwan University; a fellow of the European Marketing Academy (EMAC); an International Research Fellow of the Centre for Corporate Reputation, University of Oxford, UK; and a Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, USA. She is also the incoming Editor-in-Chief of the Journal of Service Research.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

A Tale of Forbearance & Resiliency

The 2018 movie Green Book won an Academy Award for Best Picture. The real deal, however, is Taylor’s book, which involved scouting over 10,000 Green Book sites where black motorist found safe places to refuel their cars, eat and sleep while on the road. Today, under 5% are still in operation and 75% have ceased to exist since The Green Book was published (1936-1967). Some establishments were the victims of decay over time. But often there are other explanations: “urban renewal” that meant new highways plowing through black communities, laying waste to black-owned businesses; redlining bank practices; or to a lack of anti-monopoly enforcement, whereby white-owned businesses seized unfair advantages. Add in a staggering 700% rise in America’s prison population since Bill Clinton’s crime bill and the reasons why African-American commercial centers are no longer as resilient as they once were are clear.

Released today: episode #43 of “Dan Hill’s EQ Spotlight,” featuring Candacy Taylor, the author of Overground Railroad: The Green Book and the Roots of Black Travel in AmericaListen to the clip below and click on the image to get to the new episode.

Candacy Taylor is an award-winning author, photographer and cultural documentarian. She’s been a fellow at Harvard University under the direction of Henry Louis Gates Jr. and her projects have been funded by organizations ranging from National Geographic to The National Endowment for the Humanities. Her work has received extensive media coverage in places like the PBS Newshour and The New Yorker

Events & Tips

Candacy Taylor was instrumental in helping the Smithsonian create the special traveling exhibit “The Negro Motorist Green Book.” First stop is the National Civil Rights Museum in Memphis. For the other, future stops of the exhibit, check out the Smithsonian’s web site.

A friend of mine, David Perry, has released a book Diary of a Successful Job Hunter on the App Sumo to help get the country back to work. It costs merely $1.

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Could Workplaces Become Semi Ghost Towns?

Propelled in part by Covid-19, all sorts of changes are afoot in today’s workplace:

  • 70% of companies are offering full-time workers the ability to work from home.
  • Workers are relocating outside of major city-centers to feel safe, save money, and have more space, now that they don’t have to be in centralized offices and can work remotely. 83% of employees are in favor of relocating and 20% have done so in 2020.
  • Over 72% of workers favor a hybrid workplace model, allowing for structure and sociability (the office) while also enabling independence and flexibility (the home).

Combine these trends with the need to upgrade skills as Artificial Intelligence makes inroads, and what do we see? In the future, workers will be more on their own than at anytime since the shift from farms to factories over a century ago. In navigating change, keeping your eyes open to learning (curiosity) is going to be vital to surviving and thriving on the job.

Making Robots Our Friends, Not Our Overlords

Released today: episode #27 of “Dan Hill’s EQ Spotlight,” featuring Jamie Merisotis, the author of Human Work in the Age of Smart MachinesListen to the clip below and click on the image to get to the new episode.

Merisotis is a globally recognized leader in philanthropy, education, and public policy. Since 2008, he’s served as the president of CEO of Lumina Foundation, an independent, private foundation dedicated to making opportunities for learning beyond high school available to all.

In this episode, the topics range from why and how the economy is rapidly becoming people-centered, to why the power is shifting from employers to workers as part of the 4thIndustrial Revolution. The role that academia can adapt in providing more practical, flexible life-long learning is also covered.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Heading into the Storm

Implicit association tests (IATs) suggest a bias in America favoring Whites over people of color

With the Election next Tuesday, America is about to see how well the “glue” holds. Can our courts and police forces provide a sense of justice being impartially served? Or will we descend into bleak partisan chaos if the voting is close?

My concerns focus on the political divide between Democrats and Republicans with regard to the Supreme Court. A majority of the current Supreme Court Justices were appointed by presidents George W. Bush, Jr. and Donald Trump, who both lost the popular vote. Chief Justice John Roberts, Brett Kavanagh and Amy Coney Barrett were all part of the legal team that aided Bush in the fight to count or not count votes in Florida. The Supreme Court eventually ruled in Bush’s favor and the Florida recount ceased, giving the Presidential victory to Bush.

Recently the Washington Post reported that white nationalists were attempting to infiltrate law enforcement . Since wide-spread racial bias seems to exist across our society, aided by stereotypes, what are the odds these extremists could find fertile soil, at times, in trying to recruit allies that give them elbowroom? 

Let’s hope for the best. But if legal maneuvering delivers an Electoral College victory to Trump, despite Joe Biden winning the popular vote, protests could erupt that will make the Black Lives Matter marches seem tame by comparison. Then how will the police respond?  Will fears of racial strife, lost lives and looting make the perversion of democracy seem like the lesser “evil”? Over the next days and weeks leading up to Inauguration Day in January, we’re about to find out.

How to Promote Peace in the Streets

Released today: episode #26 of “Dan Hill’s EQ Spotlight,” featuring Thomas Abt, the author of Bleeding Out: The Devastating Consequences of Urban Violence – and a Bold New Plan for Peace in the StreetsListen to the clip below and click on the image to get to the new episode.

Abt is widely considered to be America’s foremost expert on the use of evidence-informed approaches to reduce urban violence. He is a Senior Fellow with the Council on Criminal Justice in Washington, DC. Prior to the Council, he held posts at Harvard University and in the U.S. Department of Justice.  Other media outlets that have covered Abt’s work include the Atlantic, the Economist, Foreign Affairs, the New Yorker, the New York Times, the Wall Street Journal, CNN, MSNBC, PBS, and National Public Radio.

In this episode, the topics range from the human and economic costs of violence, to how a focus on a limited number of bad people, bad places and bad behaviors can improve situations that may otherwise look hopeless. The interview’s final question raises the specter of whether police bias in favor of gun-toting white vigilantes could ever become a serious issue or not.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

How Do Animals and People Handle Threats?

We’re in the stretch drive now of the 2020 presidential race, and from the debates to other staged events what might we learn from animal nature that applies to human nature? Plenty. Do any of these survival techniques remind you of what happens among candidates and in office politics, too:

  • Exaggerating one’s ferocity (growling, baring teeth literally or figuratively);
  • Puffing up one’s capability or accomplishments (to intimidate others);
  • Being or bluffing about being poisonous (therefore all the harder to conquer and absorb);
  • Engaging in deception (through camouflaging or mimicry of a more powerful ally); and finally
  • Being colorful, bright and intense (verbally or physically) to achieve social dominance.

Never forget that evolution sadly isn’t worried about theoretical questions of right and wrong. What works, wins, and winners-take-all wasn’t invented yesterday.

Animals do it, people do it, and in this case I don’t mean “fall in love.” There are five key
tricks of the trade to coming out on top in office politics.

Or Else: The Use & Abuse of Threats

Released today: episode #22 of “Dan Hill’s EQ Spotlight,” featuring David Barash, the author of Threats: Intimidation and Its Discontents. Listen to the clip below and click on the image to get to the new episode.

Barash is a research scientist and author who spent 43 years as a professor of psychology at the University of Washington, Seattle. He’s written over 240 scientific papers, written or co-written 41 books, and been named a Fellow of the American Association for the Advancement of Science. This episode covers three key areas: the natural world, individuals and society, and international affairs.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Why Six to Seven Participants Is Ideal

What size work team is most efficient? Hint: the number of fishermen in this 19th century painting provides the answer. Tom Peters has suggested that teams shouldn’t be bigger than what two large pizzas can feed (about six to seven people). Along those same lines – a listener should ideally be within five feet of a speaker to hear well. Sitting almost shoulder-to-shoulder, that precept limits a group to no more than seven members.

In a year where Learning Pods are sprouting up as private tutors offer in-person learning to small groups of children, I’m following suit. Forget anonymous-feeling webinars; I prefer to foster a sense of community and intimacy, through a highly interactive experience. Until a safe vaccine arrives to save us all, I’m launching EQ Learning Pods capped at six participants each.

The content will cover six areas:

  • Executive Leadership
  • Manager-led Workplace Culture
  • Sales
  • Marketing
  • Market Research
  • Customer Experience (CX)

The insights presented in these pods arise from my 20+ years of research studies conducted for over 50% of the world’s top 100 companies, plus the information contained in my eight books, speeches, books I’ve been influenced by, and what I’ve learned from hosting great authors on my podcast. The pods have been distilled into 45-minute select portions of content to spur questions and discussion. To learn more, go to www.sensorylogic.com for details, and to enroll. EQ Learning pod sessions are limited to six persons at the cost of $25 a person. I look forward to being your guide!

Deep Listening & Seeing, Deeper Learning

Touching the Soul: Musical and Psychoanalytical Listening

Released today: episode 18 of “Dan Hill’s EQ Spotlight” podcast series, featuring Roger Kennedy, the author of The Power of Music: Psychoanalytic Explorations. Listen to the clip below and click on the image to get to the new episode.

Why is music so powerful in eliciting emotions?

Now at The Child and Family Practice in London, Kennedy is a training analyst and past President of the British Psychoanalytical Society. This is his fourteenth book.

Topics covered in this episode include:

  • The ability of music to reward close listening because of qualities like movement and the web of interactions involved.  
  • How music can draw on and has parallels to a range of situations, like “baby talk” sounds shared by mother and child, and the sounds animals make (especially in mating rituals). 
  • Discussion of parallels between music and entering a dream state, rich with free association as opposed to a concrete, logically coherent “narrative”

Dan Hill, PhD, is the president of Sensory Logic, Inc.

“Palace” Intrigue

Researchers who study chimpanzees have found they will forgo food, if need be, to maintain a clear view of their leader’s face. Survival depends on knowing how your boss is feeling. Is now a good time to seek a favor? Or is it best to hide and stay out of harm’s way? Human beings are genetically 99% the same as chimpanzees, and we behave similarly. For us, too, palace intrigue provides both entertaining gossip and vital survival tips.

Let’s start with the entertainment. Anybody who watched the final night of the Republican National Convention last Thursday was treated to Melania Trump revealing her true feelings about Ivanka Trump. Melania’s forced smile turned to lip-curling scorn and a glassy-eyed stare the moment Donald Trump’s favorite child passed by the First Couple to join them at the podium. A jealous rivalry for the president’s affection and attention underlies the moment. That the Donald finds his daughter attractive enough to have basically lusted after her on an episode of Howard Stern’s radio show is an open secret.

As to survival, we’re all screwed if the Donald has his way. The second photo shows Food and Drug Administration (FDA) director Stephen Hahn apologizing for hyping the benefits of a Covid-19 plasma therapy the day after Trump bullied Hahn into doing so. Hahn’s forehead wrinkles make his concern transparent. Add in other shenanigans like preferring not to test asymptomatic people (to hide the dimensions of the pandemic), and you’ve got a serious case of Trump trying to have the government protect his re-election interests over our health interests as citizens. Welcome to the jungle.

Data Manipulation

$3.3 Trillion Dollars of Greed, Fear & Inertia

Released today: episode #17 of “Dan Hill’s EQ Spotlight” podcast series, featuring Paul Offit, the author of Overkill: When Modern Medicine Goes Too FarListen to the clip below and click on the image to get to the new episode.

Why Do Unnecessary and Often Counter-Productive Medical Interventions Happen So Often? 

Offit is a professor of pediatrics at the University of Pennsylvania and the director of the Vaccine Education Center at the Children’s Hospital of Philadelphia. A prolific author, he’s also well known for being the public face of the scientific consensus that vaccines have no association with autism.

Topics covered in this episode include:

  • The degree to which opportunities to make money and avoid law suits drives the behavior of doctors, though inertia and unwillingness to accept advances in knowledge are also common explanations for being at times too active in treating patients.
  • How the marketing campaigns of pharmaceutical companies can warp treatment plans.
  • The conclusions from countless studies that in at least the 15 common medical interventions covered in this book, many patients are better off with more basic, common sense approaches like eating well, exercise, et cetera.

Dan Hill, PhD, is the president of Sensory Logic, Inc.