When does 2% become 100%? The answer can be found in Michael Smith’s riveting book about working the oil boom in Williston, North Dakota. There he encounters The Williston Hello. Two short sentences kick off most initial meetings between the guys drifting into town. The first is “What kind of work you do?” The second is “Man, my dad whipped my ass!” Smith goes on to write: “That scar, that hole in a man’s soul the shape of his father, was a defining feature of every man I met in Williston. Men had built their lives around it. Like a tree growing around a hatchet,” as physical and psychological wounds meshed in guys taking on some of the toughest, coldest jobs in the world.
Michael Patrick F. Smith is a folk singer who has shared the stage with luminaries such as Ramblin’ Jack Elliott. He’s also a playwright, whose works include Woody Guthrie Dreams and Ain’t No Sin. The Good Hand is his first book.
Your career and future employability will depend on how you add value in a world where AI (artificial intelligence) + HI (human intelligence) are converging. Reading faces (facial coding), voices (e.g., Apple’s Siri) and bodies (via Fitbit) fit a world in which your emotional intelligence skills will be vital.
Here are some signposts of the basic socio-economic change underway from a thinking to feeling model:
1987: FCC repeals Fairness Doctrine, opening the way for Rush Limbaugh; Fox News will launch in 1996
1995: Daniel Goleman publishes Emotional Intelligence
1997: Big Blue (IBM) defeats world chess champion Garry Kasparov; emojisfirst appear in Japanese mobile phones
1998: launch of Google & also Sensory Logic (my company, using facial coding to capture/quantify emotions)
2001: release of Stephen Spielberg movie AI Artificial Intelligence
2007: Fitbit launches; I release my book Emotionomics
2009: Lie to Me TV series based on facial coding launches on Fox (#29 most-viewed show that season); Affectiva and Realeyes switch to applying (automated) facial coding to business in imitation of Sensory Logic
2011: launch of the 1st digital assistant, Apple’s Siri
2014: SoftBank Robotic’s Pepperis 1st social humanoid robot
2016: Apple buys Emotient, the original facial coding automation company
2017: Female robot Sophia named an AI citizen in Saudi Arabia
Huang Ming-Hui Huang holds a number of posts. She’s a Distinguished Professor at National Taiwan University; a fellow of the European Marketing Academy (EMAC); an International Research Fellow of the Centre for Corporate Reputation, University of Oxford, UK; and a Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, USA. She is also the incoming Editor-in-Chief of the Journal of Service Research.
The 2018 movie Green Book won an Academy Award for Best Picture. The real deal, however, is Taylor’s book, which involved scouting over 10,000 Green Book sites where black motorist found safe places to refuel their cars, eat and sleep while on the road. Today, under 5% are still in operation and 75% have ceased to exist since The Green Book was published (1936-1967). Some establishments were the victims of decay over time. But often there are other explanations: “urban renewal” that meant new highways plowing through black communities, laying waste to black-owned businesses; redlining bank practices; or to a lack of anti-monopoly enforcement, whereby white-owned businesses seized unfair advantages. Add in a staggering 700% rise in America’s prison population since Bill Clinton’s crime bill and the reasons why African-American commercial centers are no longer as resilient as they once were are clear.
Candacy Taylor is an award-winning author, photographer and cultural documentarian. She’s been a fellow at Harvard University under the direction of Henry Louis Gates Jr. and her projects have been funded by organizations ranging from National Geographic to The National Endowment for the Humanities. Her work has received extensive media coverage in places like the PBS Newshour and The New Yorker.
Events & Tips
Candacy Taylor was instrumental in helping the Smithsonian create the special traveling exhibit “The Negro Motorist Green Book.” First stop is the National Civil Rights Museum in Memphis. For the other, future stops of the exhibit, check out the Smithsonian’s web site.
A friend of mine, David Perry, has released a book Diary of a Successful Job Hunter on the App Sumo to help get the country back to work. It costs merely $1.
Propelled in part by Covid-19, all sorts of changes are afoot in today’s workplace:
70% of companies are offering full-time workers the ability to work from home.
Workers are relocating outside of major city-centers to feel safe, save money, and have more space, now that they don’t have to be in centralized offices and can work remotely. 83% of employees are in favor of relocating and 20% have done so in 2020.
Over 72% of workers favor a hybrid workplace model, allowing for structure and sociability (the office) while also enabling independence and flexibility (the home).
Combine these trends with the need to upgrade skills as Artificial Intelligence makes inroads, and what do we see? In the future, workers will be more on their own than at anytime since the shift from farms to factories over a century ago. In navigating change, keeping your eyes open to learning (curiosity) is going to be vital to surviving and thriving on the job.
Making Robots Our Friends, Not Our Overlords
Released today: episode #27 of “Dan Hill’s EQ Spotlight,” featuring Jamie Merisotis, the author of Human Work in the Age of Smart Machines. Listen to the clip below and click on the image to get to the new episode.
Merisotis is a globally recognized leader in philanthropy, education, and public policy. Since 2008, he’s served as the president of CEO of Lumina Foundation, an independent, private foundation dedicated to making opportunities for learning beyond high school available to all.
In this episode, the topics range from why and how the economy is rapidly becoming people-centered, to why the power is shifting from employers to workers as part of the 4thIndustrial Revolution. The role that academia can adapt in providing more practical, flexible life-long learning is also covered.
With the Election next Tuesday, America is about to see how well the “glue” holds. Can our courts and police forces provide a sense of justice being impartially served? Or will we descend into bleak partisan chaos if the voting is close?
My concerns focus on the political divide between Democrats and Republicans with regard to the Supreme Court. A majority of the current Supreme Court Justices were appointed by presidents George W. Bush, Jr. and Donald Trump, who both lost the popular vote. Chief Justice John Roberts, Brett Kavanagh and Amy Coney Barrett were all part of the legal team that aided Bush in the fight to count or not count votes in Florida. The Supreme Court eventually ruled in Bush’s favor and the Florida recount ceased, giving the Presidential victory to Bush.
Recently the Washington Post reported that white nationalists were attempting to infiltrate law enforcement . Since wide-spread racial bias seems to exist across our society, aided by stereotypes, what are the odds these extremists could find fertile soil, at times, in trying to recruit allies that give them elbowroom?
Let’s hope for the best. But if legal maneuvering delivers an Electoral College victory to Trump, despite Joe Biden winning the popular vote, protests could erupt that will make the Black Lives Matter marches seem tame by comparison. Then how will the police respond? Will fears of racial strife, lost lives and looting make the perversion of democracy seem like the lesser “evil”? Over the next days and weeks leading up to Inauguration Day in January, we’re about to find out.
Abt is widely considered to be America’s foremost expert on the use of evidence-informed approaches to reduce urban violence. He is a Senior Fellow with the Council on Criminal Justice in Washington, DC. Prior to the Council, he held posts at Harvard University and in the U.S. Department of Justice. Other media outlets that have covered Abt’s work include the Atlantic, the Economist, Foreign Affairs, the New Yorker, the New York Times, the Wall Street Journal, CNN, MSNBC, PBS, and National Public Radio.
In this episode, the topics range from the human and economic costs of violence, to how a focus on a limited number of bad people, bad places and bad behaviors can improve situations that may otherwise look hopeless. The interview’s final question raises the specter of whether police bias in favor of gun-toting white vigilantes could ever become a serious issue or not.
We’re in the stretch drive now of the 2020 presidential race, and from the debates to other staged events what might we learn from animal nature that applies to human nature? Plenty. Do any of these survival techniques remind you of what happens among candidates and in office politics, too:
Exaggerating one’s ferocity (growling, baring teeth literally or figuratively);
Puffing up one’s capability or accomplishments (to intimidate others);
Being or bluffing about being poisonous (therefore all the harder to conquer and absorb);
Engaging in deception (through camouflaging or mimicry of a more powerful ally); and finally
Being colorful, bright and intense (verbally or physically) to achieve social dominance.
Never forget that evolution sadly isn’t worried about theoretical questions of right and wrong. What works, wins, and winners-take-all wasn’t invented yesterday.
Or Else: The Use & Abuse of Threats
Released today: episode #22 of “Dan Hill’s EQ Spotlight,” featuring David Barash, the author of Threats: Intimidation and Its Discontents. Listen to the clip below and click on the image to get to the new episode.
Barash is a research scientist and author who spent 43 years as a professor of psychology at the University of Washington, Seattle. He’s written over 240 scientific papers, written or co-written 41 books, and been named a Fellow of the American Association for the Advancement of Science. This episode covers three key areas: the natural world, individuals and society, and international affairs.
What size work team is most efficient? Hint: the number of fishermen in this 19th century painting provides the answer. Tom Peters has suggested that teams shouldn’t be bigger than what two large pizzas can feed (about six to seven people). Along those same lines – a listener should ideally be within five feet of a speaker to hear well. Sitting almost shoulder-to-shoulder, that precept limits a group to no more than seven members.
In a year where Learning Pods are sprouting up as private tutors offer in-person learning to small groups of children, I’m following suit. Forget anonymous-feeling webinars; I prefer to foster a sense of community and intimacy, through a highly interactive experience. Until a safe vaccine arrives to save us all, I’m launching EQ Learning Pods capped at six participants each.
The content will cover six areas:
Manager-led Workplace Culture
Customer Experience (CX)
The insights presented in these pods arise from my 20+ years of research studies conducted for over 50% of the world’s top 100 companies, plus the information contained in my eight books, speeches, books I’ve been influenced by, and what I’ve learned from hosting great authors on my podcast. The pods have been distilled into 45-minute select portions of content to spur questions and discussion. To learn more, go to www.sensorylogic.com for details, and to enroll. EQ Learning pod sessions are limited to six persons at the cost of $25 a person. I look forward to being your guide!
Deep Listening & Seeing, Deeper Learning
Touching the Soul: Musical and Psychoanalytical Listening
Researchers who study chimpanzees have found they will forgo food, if need be, to maintain a clear view of their leader’s face. Survival depends on knowing how your boss is feeling. Is now a good time to seek a favor? Or is it best to hide and stay out of harm’s way? Human beings are genetically 99% the same as chimpanzees, and we behave similarly. For us, too, palace intrigue provides both entertaining gossip and vital survival tips.
Let’s start with the entertainment. Anybody who watched the final night of the Republican National Convention last Thursday was treated to Melania Trump revealing her true feelings about Ivanka Trump. Melania’s forced smile turned to lip-curling scorn and a glassy-eyed stare the moment Donald Trump’s favorite child passed by the First Couple to join them at the podium. A jealous rivalry for the president’s affection and attention underlies the moment. That the Donald finds his daughter attractive enough to have basically lusted after her on an episode of Howard Stern’s radio show is an open secret.
As to survival, we’re all screwed if the Donald has his way. The second photo shows Food and Drug Administration (FDA) director Stephen Hahn apologizing for hyping the benefits of a Covid-19 plasma therapy the day after Trump bullied Hahn into doing so. Hahn’s forehead wrinkles make his concern transparent. Add in other shenanigans like preferring not to test asymptomatic people (to hide the dimensions of the pandemic), and you’ve got a serious case of Trump trying to have the government protect his re-election interests over our health interests as citizens. Welcome to the jungle.
$3.3 Trillion Dollars of Greed, Fear & Inertia
Released today: episode #17 of “Dan Hill’s EQ Spotlight” podcast series, featuring Paul Offit, the author of Overkill: When Modern Medicine Goes Too Far. Listen to the clip below and click on the image to get to the new episode.
Why Do Unnecessary and Often Counter-Productive Medical Interventions Happen So Often?
Offit is a professor of pediatrics at the University of Pennsylvania and the director of the Vaccine Education Center at the Children’s Hospital of Philadelphia. A prolific author, he’s also well known for being the public face of the scientific consensus that vaccines have no association with autism.
Topics covered in this episode include:
The degree to which opportunities to make money and avoid law suits drives the behavior of doctors, though inertia and unwillingness to accept advances in knowledge are also common explanations for being at times too active in treating patients.
How the marketing campaigns of pharmaceutical companies can warp treatment plans.
The conclusions from countless studies that in at least the 15 common medical interventions covered in this book, many patients are better off with more basic, common sense approaches like eating well, exercise, et cetera.
In The Devil’s Dictionary by Ambrose Bierce, there’s the entry: “ALONE, adj. In bad company.” On the packaging of this mock Fisher-Price product offering, the despair of a crying baby is a burden wine promises to relieve. While “Covid-19” will win hands-down as 2020’s Word of the Year, being “remote” from colleagues, from happiness, and from one’s other numbed feelings, should be on the runners-up list. Look at the upside: at least this parody product isn’t cross-branded with Clorox to include ingesting some bleach to solve your woes!
A World of Zooming and Zapping
Communicating Virtually Is Like Eating Pringles Forever
Released today: episode 16 of “Dan Hill’s EQ Spotlight” podcast series, featuring Nick Morgan, the author of Can You Hear Me? Listen to the clip below and click on the image to get to the new episode.
How can we protect ourselves amid the emptiness and treachery of virtual communication?
Morgan is one of America’s top communication theorists and coaches. He’s written for Fortune 50 CEOs as well as for political and educational leaders, and coached people for events ranging from TED talks to giving testimony to Congress.
Topics covered in this episode include:
What’s the likeliest way to lose the trust of others during a conference call, and how can you best hope to restore it?
Why are most online webinars a disaster and what kind of format improves them best?
If powerpoint presentations are no longer the way to go in selling to prospects in online calls, what’s the alternative?
Yesterday these four tech executives testified via video chat before the antitrust committee of the U.S. House of Representatives’ Judiciary Committee. If you’re a Christian steeped in the Bible’s book of Revelation, their joint appearance might suggest to you The Four Horsemen of the Apocalypse: riders symbolizing pestilence, war, famine, and death. As a consumer or a woebegone business competitor of these four executives, however, you’re more likely to be wondering: who will ever restore our TRUST in antitrust enforcement?
From left to right, you’re viewing three household names and a fourth, Sundar Pichai, who now runs Alphabet (i.e. Google). What do Mark Zuckerberg of Facebook, Jeff Bezos of Amazon, Tim Cook of Apple, and Pichai have in common in these four photographs atop Wednesday’s New York Times article about the pending hearing? The answer is eyes wide open, as if the four men are alert to seizing on new opportunities as they operate de facto monopolies, or at least duopolies, in domains like online search, online marketplaces, app stores, and advertising sales.
Have unfair, even illegal acts been committed by these tech giants? That’s for Congress and federal prosecutors to decide. Much clearer is that the FBI estimates losses from white-collar crime of between $300 to $600 billion annually. In contrast, the total is $4 billion a year for the blue-collar crimes of burglary and robberies. Don’t waste your energy; you needn’t guess which type of crime has the higher conviction rate.
On Economic Mobility & Learning Capacity
This week’s podcast episode concerns the story of a 150-pound, high school viola player jumped by three plain-clothes police officers who found him “suspicious looking.” Yes, an innocent black kid living in Homewood, a downtrodden neighborhood in Pittsburgh founded by Andrew Carnegie long, long ago, is a far cry from the wealth being generated in Silicon Valley. In today’s video, I briefly address why eyes wide open – curiosity – learning capacity – is emerging as the key to success in life.
Released today: episode #12 of Dan Hill’s EQ Spotlight podcast series, featuring David A. Harris, the author of A City Divided: Race, Fear and the Law in Police Confrontations. Listen to the clip below and click on the image to get to the new episode that appears on the world’s largest book podcast with over 1.2 million downloads monthly.
How do we move police forces from a warrior culture to connecting better with communities they serve?
Harris is a professor at the University of Pittsburgh’s law school and is the leading U.S. authority on racial profiling. In addition to also being the author of Profiles in Injustice (2002). Harris hosts the podcast Criminal Injustice.
Topics covered in this episode include:
Harris’s vantage point on what the Minnesota legislature got right and only half-right in recently approving a police accountability measure in the wake of the George Floyd killing.
Why navigating fear and anger is so hard for both black suspects and the police alike.
What role a lack of familiarity – and trust – plays for officers and suspects in trying to avoid escalating their encounters.