What’s Your Listening Filter?

What’s your default listening mode? Are you a pivoter, a distractor, a withdrawer, an explorer or, like today’s guest, an innate problem-solver trying to find a solution to whatever is troubling the person you’re having a conversation with? Three different kinds of difficult conversations get covered here: 1) an imbalance-of-power conversation between a boss and a subordinate; 2) a competitive-conversation between divorced parents navigating childcare; and 3) a regressive-conversation where an elderly parent and child can easily fall into character roles they played decades ago. In each case, Ximena Vengoechea offers sound, sympathetic advice on how to steer clear of the usual pitfalls.

Released today: episode #109 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Ximena Vengoechea discussing Listen Like You Mean It: Reclaiming the Lost Art of True Connection. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author Ximena Vengoechea and her new book titled "Listen Like You Mean It: Reclaiming the Lost Art of True Connection" for Dan Hill's EQ Spotlight Podcast, episode number 109, titled "What's Your Listening Filter?". Available on the "NewBooks Network" Podcast.

Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington Post, Newsweek, Fast Company, and elsewhere. Her career has included positions at Pinterest, LinkedIn, and Twitter.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Exploring the Say / Feel Gap

Have you ever seen the TED talk video on YouTube where Capuchin monkeys get enraged when some receive cucumbers and other monkeys more delicious grapes for completing the same task? Welcome to the inequality basis, whereby a lack of fairness drives all of us crazy. Whether it’s a matter of employees getting different pay for the same job, or consumers feeling like some people get better deals than others, feelings of injustice may not be clearly articulated but can—and will–most definitely drive our behavior. How similar is what people say and how they feel? Not much, says my guest this week. Richard Chataway estimates that, in fact, verbal input may at best get you 50% of the way to understanding how somebody might actually behave. Other topics covered in this episode include why inspiring disgust helped an anti-smoking campaign Chataway worked on do so well, and how Hilton Hotels leveraged the use of the Big Five personality model to increase clicks and shares online.

Released today: episode #10 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Richard Chataway, discussing The Behaviour Business: How to Apply Behavioural Science for Business Success. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author Richard Chataway and his new book titled "The Behaviour Business: How to Apply Behavioural Science for Business Success " for Dan Hill's EQ Spotlight Podcast, episode number 108, titled "Exploring the Say / Feel Gap". Available on the "NewBooks Network" Podcast.

Richard Chataway is the CEO of BVA Nudge Consulting UK and the founder of the Communication Science Group. Clients have included: Lloyds Banking Group, Google, and IKEA. He’s also a former board member of the Association of Business Psychology in the UK.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

High Wages: The Engine of Economic Growth and Well-Being

What sometimes gets overlooked is that Adam Smith not only became the “father of capitalism” by writing The Wealth of Nations; he also wrote The Theory of Moral Sentiments. Empathy matters, and this week’s guest Morris Altman argues that sustainable capitalism practices fairness. Too often the basic economic needs of rank-and-file workers are overlooked in a global economic where the wealthy call the shots. From anti-immigrant rhetoric to events in Ukraine, this is a timely episode that subjects the purported move from shareholder capitalism to stakeholder capitalism to skeptical examination. Want more engaged workers? To achieve that goal, make them more truly empowered, with their input acted on and rewarded alike.

Released today: episode #106A of my podcast series “Dan Hill’s EQ Spotlight,” featuring Morris Altman, discussing Worker Satisfaction and Economic Performance. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author --- and his new book titled "Worker Satisfaction and Economic Performance: Microfoundations of Success and Failure" for Dan Hill's EQ Spotlight Podcast, episode number 106, titled "High Wages: The Engine of Economic Growth & Well-Being". Available on the "NewBooks Network" Podcast.

Morris Altman is the Dean of the University of Dundee’s School of Business. He’s published over 130 referred papers and 17 books. He’s also held academic posts at the University of Saskatchewan, Victoria University, Newcastle University, and at Hebrew University, Stanford, Cornell and Duke.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Why Employee Experience, and Why Now?

Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay and benefits. High on their list of priorities is gaining greater autonomy, an opportunity to learn, and to achieve a sense of purpose on the job. As this week’s guest explains, cast aside, therefore, workplace myths such as the following: that the employee experience (EX) is about perks, that HR “owns it” alone, that attracting and retaining employees covers the bases so far as EX is concerned, and that EX applies only to privileged, high-end employees working remotely as opposed to on the frontlines or in warehouses. EX can’t wait because EX is happening everyday – whether in good, bad or ugly ways.

Released today: episode #105 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Belinda Gannaway, discussing the book she co-authored with Emma Bridger, Employee Experience by Design: How to Create an Effective EX for Competitive Advantage. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author Belinda Gannaway and her new book titled "Employee Experience by Design: How to Create an Effective EX for Competitive Advantage" for Dan Hill's EQ Spotlight Podcast, episode number 105, titled "Why Employee Experience, and Why Now?". Available on the "NewBooks Network" Podcast.

Belinda Gannaway is a director at the employee experience consultancy Fathom XP. Her fascination with organizational culture began when she was a journalist working in the U.K. Houses of Parliament.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Very Connective End-to-End Experience

First impressions really do matter, and the merger and acquisition (M&A) deals that receive a positive reaction on Announcement Day tend to outperform, over time, those deals where due diligence wasn’t practiced up front. Indeed, as Mark Sirower notes, in two-thirds of cases a negative initial reception is a sign that the deal will never gain momentum. What leads to success? Among the key elements is focusing on the employee experience. Smart companies get “ahead of the pain” by acknowledging that during M&A activity workers will have moved from the highest rung of Maslow’s Hierarchy of Needs (self-realization) to fearing for their material well-being, their security, i.e., the lowest, most basic rung of the ladder. In short, at a time of vast, globalized M&A deal-making, emotional intelligence has never been more important as companies navigate the emotional earthquake most employees are going to experience.

Released today: episode #104 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Mark L. Sirower, discussing The Synergy Solution: How Companies Win the Mergers & Acquisitions Game. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author Mark L. Sirower and his new book titled "The Synergy Solution: How Companies Win the Mergers & Acquisitions Game" for Dan Hill's EQ Spotlight Podcast episode number 104, titled "Very Connective End-to-End Experience". Available on the "NewBooks Network" Podcast.

Mark L. Sirower is a leader in Deloitte’s M&A and Restructuring practice and was, previously, a global M&A leader at the Boston Consulting Group. He teaches M&A at the NYU Stern School of Business and has also authored The Synergy Trap prior to partnering with Jeffery M. Weirens on this latest book.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

An Antidote to the Great Resignation

What’s the overall theme of this episode? Inspiring greater empathy in the workplace. What makes it imperative for companies to pay attention now? The Great Resignation, which is really the Great Self-Realization. In other words, employees are realizing what matters to them and are changing jobs and careers to better align with their own values and desire to be themselves on the job. What’s standing in their way, prompting the wave of resignations? As DDS Dobson-Smith notes, too often the answer is executives who implore employees to change while not really taking a candid look at their own stale assumptions. The bottom line here is that empathy and inclusion go hand-in-hand.

Released today: episode #103 of my podcast series “Dan Hill’s EQ Spotlight,” featuring DDS Dobson-Smith, discussing You Can Be Yourself Here: Your Pocket Guide to Creating Inclusive Workplaces by Using the Psychology of Belonging. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author --- and his new book titled "You can Be Yourself Here: Your Pocket Guide to Creating Inclusive Workplaces By Using the Psychology of Belonging" for Dan Hill's EQ Spotlight Podcast episode number 103, titled "An Antidote to the Great Resignation". Available on the "NewBooks Network" Podcast.

DDS Dobson-Smith is the founder of the executive coaching consultancy Soul Trained and was certified as an Executive Coach by the Oxford School of Coaching and Mentoring. Prior to founding Soul Trained, he held senior roles at Marks & Spencer, Eurostar International, Sony Music Entertainment, and the world’s largest advertising agency, WPP.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Bringing Back Humanity to Business

Rarely will executives leave themselves vulnerable by sharing what they have done wrong in managing people. Mohammad Anwar is that rare exception, even going so far as to share on the air his “infamous refrigerator email” where he tore into employees for leaves a “disgusting” mess in the company’s breakroom refrigerator. How to create a psychologically safe place to work is the underlying theme of this episode. The topics range from answering why new hires at Anwar’s company, Softway, always start on a Friday to explaining how giving “spot raises” works better than the previous “fish market” system of dickering for pay increases as part of annual performance reviews. Whatever the topic, the emphasis is always on how to take new and corrective actions to create a more inspiring, inclusive corporate culture.

Released today: episode #101 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Mohammad F. Anwar and Frank Danna, discussing Love as a Business Strategy: Resilience, Belonging & Success. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of authors Frank E. Danna and Mahammad F. Anwar and their new book titled "Love as a Business Strategy: Resilience, Belonging & Success" for Dan Hill's EQ Spotlight Podcast episode number 101, titled "Bringing Back Humanity to Business". Available on the "NewBooks Network" Podcast.

Mohammad F. Anwar is the founder and CEO of Softway, a business-to-employee solutions company that helps build high-performing companies. Frank Danna is a Director at Softway.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Leading with Emotional Intelligence

The leading personality traits model involves five traits: openness (to experience), conscientiousness, extraversion, agreeableness and neuroticism (OCEAN). Similarly, today’s guest focuses on 16 different workplace skill sets grouped into five categories. Those categories are self-perception, self-expression, interpersonal, decision-making, and stress management. Which are you best at? Where might you falter? Compare your answers to those Roberta Ann Moore shares from two decades of work with clients in leadership roles across a range of industries. One notable client: a high-powered art dealer whose ability to handle stress is challenged anytime a “cargo” of Van Goghs, for instance, runs the risk of going unguarded on the tarmac when the flight schedules change!

Released today: episode #100 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Roberta Ann Moore, discussing Emotion at Work: Unleashing the Secret Power of Emotional Intelligence. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author Roberta Ann Moore and her new book titled "Emotion at Work: Unleashing the Secret Power of Emotional Intelligence" for Dan Hill's EQ Spotlight Podcast episode number 100, titled "Leading with Emotional Intelligence". Available on the "NewBooks Network" Podcast.

Roberta Ann Moore is a business executive and licensed therapist, certified in Dr. Reuven Bar-On’s model of emotional intelligence. She provides assessments, training and developing using the EQ-I 2.0 and EQ 360 programs as a framework.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

Undercover Millennial

If you’ve ever completed an annual employee survey by filling-in-the-bubbles, this episode is for you. Clint Pulver’s approach to knowing what employees are thinking (and feeling) is to pose as if he’s a job seeker at a given company or organization. Being “undercover” lets Pulver conduct anonymous, candid conversation with his would-be colleagues. Why is the Great Resignation happening? Clint suggests it’s because workers remember how they were treated when Covid-19 first struck (indifferently), and that a Great Rethinking of careers prompted the Great Resignation. Learn as well about Clint’s perspective on managers, including how the ideal type, the mentor manager, earns trust by being a career-growing advocate for those on staff.

Released today: episode #99 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Clint Pulver, discussing I Love It Here: How Great Leaders Create Organizations Their People Never Want to Leave. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author --- and his new book titled "I Love it Here: How Great Leaders Create Organizations Their People Never Want to Leave" for Dan Hill's EQ Spotlight Podcast episode number 99, titled "The Undercover Millennial". Available on the "NewBooks Network" Podcast.

Clint Pulver is an Emmy award-wining speaker, aka the Undercover Millennial, and also a musician, pilot, and workforce expert whose specialty is employee retention. As a professional drummer, he’s appeared in feature films and on America’s Got Talent.

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Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.

How to Be a Perennial

How can envy be a positive catalyst for changing your career? Why is curiosity so vital? (Hint: it’s been said that “Learning is the new pension.”) These are among the topics, and emotions, covered in this episode that runs the gamut from getting hired to managing both your boss and your personal brand. Along the way, this episode delves into what kinds of emotions one might feel at every stage in one’s career. While fear is likely during the job search, and a mixture of happiness, pride and relief on starting the new job, it’s also not to let shame keep you from getting the credit you deserve for a job well done. As Pollak notes, yes, good job performance is vital to success. But so is burnishing your image and getting exposure. A job well done that isn’t noticed won’t advance your fortunes.

Released today: episode #98 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Lindsey Pollak, discussing Recalculating: Navigate Your Career Through the Changing World of Work. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Images of author Lindsey Pollak and her new book titled "Recalculating: Navigate Your Career Through the Changing World of Work" for Dan Hill's EQ Spotlight Podcast episode number 98, titled "How to Be a Perennial". Available on the "NewBooks Network.

Lindsey Pollak is the New York Times bestselling author of three previous books and was named to the 2020 Thinkers50 Radar List of global management thinkers. Her consulting and keynote speaking clients have included over 250 various corporations, law firms, and universities.

Image of NewBooks Network logo and Dan HIll's EQ Spotlight podcast logo

Dan Hill, PhD, is the president of Sensory Logic, Inc. His latest book, available on Amazon is Blah, Blah, Blah: A Snarky Guide to Office Lingo.