“Palace” Intrigue

Researchers who study chimpanzees have found they will forgo food, if need be, to maintain a clear view of their leader’s face. Survival depends on knowing how your boss is feeling. Is now a good time to seek a favor? Or is it best to hide and stay out of harm’s way? Human beings are genetically 99% the same as chimpanzees, and we behave similarly. For us, too, palace intrigue provides both entertaining gossip and vital survival tips.

Let’s start with the entertainment. Anybody who watched the final night of the Republican National Convention last Thursday was treated to Melania Trump revealing her true feelings about Ivanka Trump. Melania’s forced smile turned to lip-curling scorn and a glassy-eyed stare the moment Donald Trump’s favorite child passed by the First Couple to join them at the podium. A jealous rivalry for the president’s affection and attention underlies the moment. That the Donald finds his daughter attractive enough to have basically lusted after her on an episode of Howard Stern’s radio show is an open secret.

As to survival, we’re all screwed if the Donald has his way. The second photo shows Food and Drug Administration (FDA) director Stephen Hahn apologizing for hyping the benefits of a Covid-19 plasma therapy the day after Trump bullied Hahn into doing so. Hahn’s forehead wrinkles make his concern transparent. Add in other shenanigans like preferring not to test asymptomatic people (to hide the dimensions of the pandemic), and you’ve got a serious case of Trump trying to have the government protect his re-election interests over our health interests as citizens. Welcome to the jungle.

Data Manipulation

$3.3 Trillion Dollars of Greed, Fear & Inertia

Released today: episode #17 of “Dan Hill’s EQ Spotlight” podcast series, featuring Paul Offit, the author of Overkill: When Modern Medicine Goes Too FarListen to the clip below and click on the image to get to the new episode.

Why Do Unnecessary and Often Counter-Productive Medical Interventions Happen So Often? 

Offit is a professor of pediatrics at the University of Pennsylvania and the director of the Vaccine Education Center at the Children’s Hospital of Philadelphia. A prolific author, he’s also well known for being the public face of the scientific consensus that vaccines have no association with autism.

Topics covered in this episode include:

  • The degree to which opportunities to make money and avoid law suits drives the behavior of doctors, though inertia and unwillingness to accept advances in knowledge are also common explanations for being at times too active in treating patients.
  • How the marketing campaigns of pharmaceutical companies can warp treatment plans.
  • The conclusions from countless studies that in at least the 15 common medical interventions covered in this book, many patients are better off with more basic, common sense approaches like eating well, exercise, et cetera.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Forget Look-Alike, It’s Time for FEEL-ALIKE

Mona Lisa smirking as much as smiling, while also looking sad and angry. Alongside her image, a man with eyes striking wide, mouth ajar, looking frightened.
What is the enigmatic Mona Lisa feeling in Leonardo da Vinci’s masterpiece? Find out here, plus the emotions shown in Gustave Courbet’s self-portrait The Desperate Man.

Back on May 21st, I posted the blog “For Portraits and Selfies: A Case of Money See, Monkey Not-Quite-Do.” That blog was about people – especially artists – cooped up at home during Covid-19 quarantining, choosing to adopt the poses of famous paintings and photographs. Now it’s your turn. I’m holding a selfies contest in which the winning entry for each image will be chosen based on replicating the expressions shown. The deadline for entries is September 1st. You can submit your entries for either painting or both. Email your entries to dhill@sensorylogic.com.

The two winners will receive a free pass to attend one of the private, virtual lectures that I’m giving in September, based on my recent book First Blush: People’s Intuitive Reactions to Famous Art. The lectures cover findings from my study – the largest ever done involving eye tracking and art, plus the use of facial coding, to capture how participants felt about what they were specifically noticing.

What Is the Emotional Baseline of Republicans and Democrats?

It’s known as biopolitics – research indicating that your political loyalties are often
revealed by which emotions you gravitate to most readily. Watch this video to see if it’s true of you, too, i.e. do you fit your party’s mold?

Exploring Misunderstandings about Trump’s “Deplorable” Fans

Released today: episode #15 of “Dan Hill’s EQ Spotlight” podcast series, featuring John R. Hibbing, the author of The Securitarian Personality: What Really Motivates Trump’s Base and Why It Matters for the Post-Trump Era (published by Oxford University Press). Listen to the clip below and click on the image to get to the new episode.

Image of Author, John R. Hibbing and his book "The Securitarian Personality" Which has an image of Trump as Uncle Sam on the cover
John H. Hibbing is an expert in the field of biopolitics – how our personality traits and characteristic emotions often reflect our political leanings. This book shows how Trump’s fans are and are not a departure from traditional Republican supporters.

What are the policy implications due to a fundamental distrust and dislike of “outsiders”?

Hibbing teaches political science at the University of Nebraska and has been both a NATO fellow in Science and a Guggenheim Fellow. Media appearances have included Star Talk, The Hidden Brain, and The Daily Show.

Topics covered in this episode include:

  • What are people’s biggest misconceptions about Trump’s staunchest supporters? 
  • How are Trump’s fans different from the Republican party’s traditional base?
  • In a battle over the soul of whether America might be a democracy or an oligarchy in the future, which option might securitarians favor and why?

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Wealth Meets Supposed Legal Might

Zuckerberg shows anger; Bezos shows happiness, anger, fear & sadness; Cook shows surprise, fear and sadness; Pichai shows disgust. All four executives have eyes opened wide, showing anger, fear and surprise.

Yesterday these four tech executives testified via video chat before the antitrust committee of the U.S. House of Representatives’ Judiciary Committee. If you’re a Christian steeped in the Bible’s book of Revelation, their joint appearance might suggest to you The Four Horsemen of the Apocalypse: riders symbolizing pestilence, war, famine, and death. As a consumer or a woebegone business competitor of these four executives, however, you’re more likely to be wondering: who will ever restore our TRUST in antitrust enforcement?

From left to right, you’re viewing three household names and a fourth, Sundar Pichai, who now runs Alphabet (i.e. Google). What do Mark Zuckerberg of Facebook, Jeff Bezos of Amazon, Tim Cook of Apple, and Pichai have in common in these four photographs atop Wednesday’s New York Times article about the pending hearing?  The answer is eyes wide open, as if the four men are alert to seizing on new opportunities as they operate de facto monopolies, or at least duopolies, in domains like online search, online marketplaces, app stores, and advertising sales.

Have unfair, even illegal acts been committed by these tech giants? That’s for Congress and federal prosecutors to decide. Much clearer is that the FBI estimates losses from white-collar crime of between $300 to $600 billion annually. In contrast, the total is $4 billion a year for the blue-collar crimes of burglary and robberies. Don’t waste your energy; you needn’t guess which type of crime has the higher conviction rate.

On Economic Mobility & Learning Capacity

This week’s podcast episode concerns the story of a 150-pound, high school viola player jumped by three plain-clothes police officers who found him “suspicious looking.” Yes, an innocent black kid living in Homewood, a downtrodden neighborhood in Pittsburgh founded by Andrew Carnegie long, long ago, is a far cry from the wealth being generated in Silicon Valley. In today’s video, I briefly address why eyes wide open – curiosity – learning capacity – is emerging as the key to success in life.

Released today: episode #12 of Dan Hill’s EQ Spotlight podcast series, featuring David A. Harris, the author of A City Divided: Race, Fear and the Law in Police Confrontations. Listen to the clip below and click on the image to get to the new episode that appears on the world’s largest book podcast with over 1.2 million downloads monthly.

David A. Harris' photo and his book cover "A City Divided Race, fear, and the Law in Police Confrontations" will be on Dan Hill's EQ Spotlight podcast

How do we move police forces from a warrior culture to connecting better with communities they serve? 

Harris is a professor at the University of Pittsburgh’s law school and is the leading U.S. authority on racial profiling. In addition to also being the author of Profiles in Injustice (2002). Harris hosts the podcast Criminal Injustice.

Topics covered in this episode include:

  • Harris’s vantage point on what the Minnesota legislature got right and only half-right in recently approving a police accountability measure in the wake of the George Floyd killing.
  • Why navigating fear and anger is so hard for both black suspects and the police alike.
  • What role a lack of familiarity – and trust – plays for officers and suspects in trying to avoid escalating their encounters.
New Books Network and Dan Hill's EQ  Spotlight podcast logos

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Adverse Circumstances, and a Bad Boss

Now blissfully many years ago, I survived two bad bosses in a row. The first was so capriciously mean-spirited that one day on the job our department secretary, a sweet, devout older woman, called me over with glee to tell me the latest joke making the rounds. “Why is Linda going on vacation?” The punchline was so she could write a new introduction to Adolf Hitler’s Mein Kampf. Half a dozen lawsuits against the company for being subjected to “mental cruelty” would soon be filed by my colleagues. 

As to the other boss, well, that person ran a public relations operation with New York City real estate moguls as clients (Donald Trump wasn’t among them). By my second week at that firm, my neck was iron-tight and incapable of turning even a quarter-inch either direction with ease due to the stress of working there. When I confided my condition to a coworker, she breezily remarked: “Oh, everybody gets sick here by their second week on the job.”

Many of us have had bad bosses, but the two men I’m highlighting this week have it worse than most everyone. They’re stuck in dire circumstances. The first is obviously Dr. Anthony Fauci, who has to deal with the coronavirus and Trump’s back-biting. The other is Bill Stepien, Trump’s new manager of a campaign dealing with both Trump’s self-induced chaos and a double-digit deficit in the presidential race against Joe Biden. Fauci is certainly the kinder spirit of the two men. Stepien’s biggest claim to fame is being fired by former New Jersey governor Chris Christie for exhibiting “callous indifference” amid Christie’s Bridgegate scandal. Come to think of it that makes for a third, bad boss. That’s because I had taken on being manager of Christie’s first, brief foray into politics. The lure? Christie was challenging a fellow Republican who had claimed women were incapable of being good judges given their menstrual cycles.

What do Fauci and Stepien have to do now? Engage in what I call “reverse innovation”: whereby the situation is so dire that you have to practice creativity and triage both aggressively at the same time in order to have any chance of success. I’ll be elaborating on what “reverse innovation” means in a business context in my video below.

Reverse Innovation: Creativity & Triage

Creativity & Innovation, Demystified

Released today: episode #11 of Dan Hill’s EQ Spotlight podcast series, featuring Nir Bashan, author of The Creator Mindset: 92 Tools to Unlock the Secrets to Innovation, Growth, and Sustainability. Listen to the clip below and click on the image to get to the new episode, hosted on the New Books Network (NBn).

Dan Hill's EQ Spotlight Podcast features a photo of Nir Bashan and his book's cover, The Creator Mindset

Why is the corporate fallback being “analytical” (as opposed to nurturing creativity)?

Bashan is a creativity expert who has spent the past two decades devising a formula for sustained creativity. Besides his blue-chip corporate clients, Bashan has also worked on album, movies and advertisements for people like Rod Stewart and Woody Harrelson, won a Clio and been nominated for an Emmy. This is his first book.

Topics covered in this episode include:

  • Creativity’s three unlikely personal traits (hint: courage is one of them).
  • Why self-doubt and complacency are both threats to successful innovation, and how to overcome each in turn.
  • Design obstacles Bashan has witnessed, plus five more from my book Emotionomics.

Dan Hill, PhD is the President of Sensory Logic, Inc.

The Intersection of Ambition, Anger and Fear

In my book Two Cheers for Democracy, the correlation between anger and disgust (versus happiness) and being a totalitarian leader was clear-cut. China’s Xi Jinping fits the mold, leaving Betsy DeVos a wanna-be dictator.
Don’t let Xi Jinping’s smile or Betsy DeVos’s fear fool you; they’re both determined as can be.

Lately, I’ve been obsessing over how anger and fear are often two sides of the very same coin: fight-or-flight responses to danger. I got there, first, due to the three-headed monster of Covid-19, the resulting economic tailspin, and the justified civil unrest ignited by the murder of George Floyd. In every case people feel uncertainty, a sense of circumstances beyond their control. Where things get emotionally complex is that fear can turn into anger. That’s because the anxiety that comes with uncertainty can—in an emotional sleight-of-hand maneuver—be “resolved” by anger that offers relief from danger by compelling us forward to take charge of our destiny. (See my earlier blog, Anger Management: Emojis Cloud the Picture)

So I started my obsession by seeing how fear and anger intertwine around the issue of control. Then I started looking more broadly at another intersection: between ambition and a desire for control. That step brings me today to China’s leader Xi Jinping and to the U.S. Secretary of Education Betsy DeVos. 

I can’t think of anybody more ambitious on the world stage right now than Xi. From the crackdown in Hong Kong, to almost daily military incursions into the waterways and air space of Taiwan, to suppressing the birthrate in the Muslim province of Xinjiang, China is on the march. And that’s just a part of Xi’s goal of overturning the previous century of Western domination. Look at Xi’s facial expressions and the one constant is low-grade smiles tightened by the presence of anger. And yet underlying that anger is concern about whether China’s Communist Party can maintain its control over its vast population. 

Turning to America’s home front, DeVos’s facial expressions on national TV this past weekend were a study in fear. How to justify sending students and teachers back into the classroom this fall with a pandemic raging and no meaningful federal government response? From Fox News to CNN, DeVos dutifully made the media rounds: angerly supporting Donald Trump’s threat to cut off funds to school districts that don’t comply by opening up again soon. At the same time, however, that DeVos’s words ran hot her face betrayed anxiety whenever she was challenged by a news anchor to explain how this will all work. Open-eyed looks and rising eyebrows did nothing to convey assurance that this will all work out as not-planned. What didn’t waver was DeVos’s long-cherished goal of challenging the validity of public schools, given her faith- and class-based preference for “saving America” with more private, parochial schools.

This week’s new podcast is also to no small degree about fear, anger and ambition. My interview of novelist Siri Hustvedt concerns the character of S.H., who moves to New York City to become a writer and must cope with isolation, self-doubt and slights, large and small, from various men –culminating in a guy attempting to rape her. That scene falls at literally the midpoint of the novel, with half its pages still to follow. And there at the heart of the book occurs a change of heart, as S.H.’s greater assertiveness is manifested most clearly in the pocketknife that she begins to carry around with her for self-protection.

Now, not everyone carries a knife (or a gun). But in every case, anger can become a virtual weapon—perpetuating harm—or a benign source of self-empowerment. The choice of how we utilize anger lies at least somewhat within our conscious powers of control. Stay tuned: anger and fear aren’t going anywhere. Those two emotions will undergird almost every major news story you read for the rest of 2020. Of that much, I can assure you.  

Coping with Danger: How to Build Up Your Resiliency

Mysteries of Time & Memory

Released today: episode 10 of Dan Hill’s EQ Spotlight podcast, featuring Siri Hustvedt, the author of the novel Memories of the Future. Listen to the clip below and click on the image to get to the new episode.

Esteemed novelist Siri Hustvedt foreshadowed the #metoo movement with her novel about a young women who fights against male condescension.
The novelist investigates the vagaries of memory as recollection changes every narrative.

How Do We Write Our Personal History at the Same Time That It’s Written for Us?

The Literary Review (UK) has called Hustvedt “a twenty-first-century Virginia Woolf.” She’s the author of seven novels, four collections of essays, and two works of nonfiction. Hustvedt has a PhD in English literature from Columbia University and lectures in psychiatry at Weill Cornell Medical College. She is also the recipient of numerous awards, including the European Essay Prize.

Topics covered in this episode include:

  • What it can mean to be a heroine instead of a hero, including in regards to which emotions might conventionally be considered “off-limits.”
  • The role that the author’s over-a-dozen drawings play in this novel.
  • Musings on what the roots of ambition might be, and how ambition and shame, as well as memory and imagination are often intertwined.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Teamwork Versus a Noose

NASCAR buddies: a joyful Bubba Wallace and Richard Petty share a laugh.
Joy - the muscle around the eye tightens, creating a twinkle in the eye
happiness - broad smiles, cheeks raised
NASCAR buddies: a joyful Bubba Wallace and Richard Petty share a laugh.

Yes, there are people who consider happiness a “trivial” emotion in the business world. “Back to your desk and get to work.” Those might be the words of a domineering, old-fashioned boss. But truth be told, happiness is essentially about embracing others, yourself and new ideas. It’s an emotion that grows the pie. I’ve been thinking about the power of happiness this week because the country’s boss-man, Donald Trump, decided it would profit his campaign or simply his id to attack NASCAR driver Bubba Wallace in a tweet. Wallace’s response: “Even when it’s HATE from the POTUS. Love wins.”

The noose found in Wallace’s stall at the Talladega Superspeedway in Alabama by his race team led to NASCAR in general and racing legend Richard Petty in particular embracing the sport’s only full-time black driver. Due to Wallace’s cap and Petty’s sunglasses, I can’t say for sure. But given their expansive, inviting smiles, I would bet big-time that both guys are actually exhibiting joyous, true smiles, whereby the muscle around the eye tightens and creates a twinkle in the eye.

Happiness is also on my mind this week because, for my podcast, I interviewed a cheerful Caroline Stokes. One of her book’s best ideas is that a new hire would benefit from a small support team meeting at the end of that person’s first week on the job, and again at the 50- and 100-day mark, to help the new hire navigate without “crashing”. Such assistance made me think of Wallace and his 43 team yet again because doesn’t a support team function in effect like a NASCAR pit crew? Change the tires, refuel the tank, and you’re quickly on your way. If only the Trump administration’s response to covid-19 could function half as well.

Getting Up to Speed in a New Job

Released today: episode 9 of “Dan Hill’s EQ Spotlight” podcast, featuring Caroline Stokes, author of Elephants Before Unicorns. Listen to the clip below and click on the image to get to the new episode. And if you like what you hear, please subscribe, and give a rating and review on iTunes.

Photo of guest author Caroline Stokes and her book Elephants Before Unicorns, on Episode 9 of Dan Hill's EQ Spotlight podcast "Do You Want To Be an Ostrich?"
This episode covers on-boarding, diversity and more.

How does avoidance of conflict ultimately create more conflict in the workplace?

Stokes is the CEO of FORWARD, and the podcast host of The Emotionally Intelligent Recruiter. She is an award-winning leadership coach and thinker, partnering with global leaders throughout their career and leadership cycle.

Topics covered in this episode include:

  • The emotions that inadvertently inspire the behavior of both push-over and bully bosses, and the likely emotional responses of their direct reports.
  • How the risk of employee disengagement can get short-circuited before it happens.
  • What are steps that can ensure a better on-boarding experience for the new employee, including CEO’s (whose turn-over rate is 50% within the first 18 months on the job).

Dan Hill, PhD, is the president of Sensory Logic, Inc.

When Change “Gets to You”

Real change is never easy. Witness the couple made famous this week for brandishing guns in front of their five-story mansion in west St. Louis. A stream of Black Lives Matter protesters are walking to the mayor’s house nearby. It’s anger meets anger, and fortunately nobody got hurt.

Now, I admit that when I first saw the media coverage, I half-wanted to laugh. The guy reminds me more of Ned Beatty’s hapless suburbanite character in Deliverance than he does a stalwart Burt Reynolds. So I expected to find fear on the guy’s face. But make no mistake about it, the man and his wife are both mad. Eyebrows lowered, mouths tight, they’re determined but not equally irate. Her eyes are glaringly wide and her mouth is tighter, more defiant than her husband’s. It’s probably good that the wife was carrying the lesser weapon of the two. When I watched the guy on Chris Cuomo’s CNN show, I was surprised to hear that he’s apparently a Black Lives Matter supporter.

All of this just goes to show that when change comes – no matter how warranted – human beings are unlikely to take it well. This is true for work and home life, too. Truly embracing change is the topic and expertise of this week’s guest on my podcast. For her book, she conducted research that found that when companies re-organize to address a changing marketplace (think “needed” change), one-fifth of all managers qualify as worried skeptics. Could that number be higher? The St Louis couple’s reaction suggests that change can “get to us” in alarming ways, even when needed change comes to our own neighborhood.

Amid Change, What Type of Employee Are You?

Released today: episode 8 of Dan Hill’s EQ Spotlight podcast, featuring Charlene Li, the author of The Disruption Mindset:Why Some Organizations Transform While Others Fail

IdeaPress Publishing 2019

What does it take for a company’s culture to enable ongoing growth?

Li is the author of six books, including the New York Times bestseller, Open Leadership, and is also the co-author of Groundswell. She is the Founder and Senior Fellow at Altimeter, a research and consulting firm, as well as a graduate of Harvard College and Harvard Business School.

Topics covered in this episode include:

  • Five kinds of employees, and how that that model feeds into the four archetypes of disruptive leaders: steadfast managers, realist optimists, worried skeptics, and agent provocateurs.
  • How mid-size companies can avoid the “permafrost” layer that limits the flexibility of larger companies. 
  • How is the challenge of being a disruptive leader different if you’re female or a minority member versus being a white male?

Dan Hill, PhD, is the President of Sensory Logic, Inc.

History Simultaneously Made & Un-Made

Things started in my home community of Minneapolis-St. Paul with imagery too disturbing to show here. Odds are that you’ve seen the video of police officer Derek Chauvin with his knee clamped down on George Floyd’s neck. During that agonizing 8:46 sequence, one moment, one image, gives us our clearest look at Chauvin’s face. You may be surprised to hear that fear and surprise are part of Chauvin’s emoting then. His right eyebrow is cocked upwards, deep wrinkles across his forehead. But the narrowed left eye, the glaring right eye, and the mouth showing a taut hint of a smile suggest anger and happiness–even pleasure–in defying the calls of witnesses to let Floyd catch his breath.

Elsewhere since Floyd’s death, the Black Lives Matter movement has become the catalyst for a wider social-economic critique of what has transpired historically and, therefore, what needs to change. Slavery isn’t just an American sin, of course. The left image shows the statute of English slave trader, Edward Colston, after getting retrieved from the harbor in Bristol, England. His claw like hand reinforces the menace of a mouth pulled tight in controlling anger. Washington Post photo

The right image shows both reform-minded protesters (like those in Bristol) and members of the so-called “New Mexico Civic Guard.” The guys with the angry, lips-pressed look are part of a right-wing militia group objecting to the removal of a statue in Albuquerque, New Mexico celebrating Juan de Onate: a cruel 16th century colonial governor whose reign feeds into a history of Anglo dominance across the state. New York Times article It’s a truism that history is written by the victors. Maybe just maybe we’re witnessing the miracle of history being unwritten so it can be rewritten, or at least co-written, by those who have been subjugated instead. 

Boom, Slump, Crash, Bail: Our Fragile Economy

Released today: episode 6 of Dan Hill’s EQ Spotlight podcast series, featuring Eric Lonergan and Mark Blyth, authors of Angrynomics. Listen to the clip below and click on the image to get to the new episode.

Agenda Publishing / Columbia University Press (2020)

How are we going to address inequality and put the economy on a sounder footing? 

Lonergan is an economist and macro fund manager in London whose writings often appear in The Financial Times. Blyth is a political economist at Brown University who received his PhD in political science from Columbia University.

Topics covered in this episode include:

  • An exploration of how the emotions of anger, fear and disgust animate both the long-term economic stresses in society and those brought on by the Covid-19 crisis.
  • What the differences are between moral outrage versus tribal outrage. 
  • Descriptions of three, potentially viable and game-changing solutions, including among them a “data dividend” and the creation of national wealthy funds like those in Norway and beyond.

Dan Hill is the President of Sensory Logic, Inc.,

Dan Hill’s EQ Spotlight: How Trump Happened

There are two currencies in life: dollars and emotions. For the past 20 years in running my EQ-oriented market research firm Sensory Logic, Inc, I’ve tried to help clients achieve more “bang for their buck” by ensuring they create the greatest degree of emotional connection possible with prospects and existing loyal customers.

Every Thursday we will be dropping new episodes (including the first four, released last week), highlighting my conversations with prominent authors across a wealth of topics that include all aspects of business – from the marketplace to the workplace – as well as conversations about world events, culture, sports, psychology, and more. I’m hoping you’ll listen in, and if you like what you hear consider subscribing to my series as well as giving it positive ratings and reviews. Every little bit helps in launching an enterprise or project, as I’m sure all of you know well!

Here is a short excerpt featuring Steven Schier, co-author of How Trump Happened: A System Shock Decades in the Making

Introducing my new podcast: Dan Hill’s EQ Spotlight

There are two currencies in life: dollars and emotions. For the past 20 years in running my EQ-oriented market research firm Sensory Logic, Inc, I’ve tried to help clients achieve more “bang for their buck” by ensuring they create the greatest degree of emotional connection possible with prospects and existing loyal customers.

Every Thursday we will be dropping new episodes (including the first four, released last week), highlighting my conversations with prominent authors across a wealth of topics that include all aspects of business – from the marketplace to the workplace – as well as conversations about world events, culture, sports, psychology, and more. I’m hoping you’ll listen in, and if you like what you hear consider subscribing to my series as well as giving it positive ratings and reviews. Every little bit helps in launching an enterprise or project, as I’m sure all of you know well!

Here is a short excerpt featuring Joe Pine and James Gilmore, authors of The Experience Economy: Competing for Customer Time, Attention, and Money.