Teamwork Versus a Noose

NASCAR buddies: a joyful Bubba Wallace and Richard Petty share a laugh.
Joy - the muscle around the eye tightens, creating a twinkle in the eye
happiness - broad smiles, cheeks raised
NASCAR buddies: a joyful Bubba Wallace and Richard Petty share a laugh.

Yes, there are people who consider happiness a “trivial” emotion in the business world. “Back to your desk and get to work.” Those might be the words of a domineering, old-fashioned boss. But truth be told, happiness is essentially about embracing others, yourself and new ideas. It’s an emotion that grows the pie. I’ve been thinking about the power of happiness this week because the country’s boss-man, Donald Trump, decided it would profit his campaign or simply his id to attack NASCAR driver Bubba Wallace in a tweet. Wallace’s response: “Even when it’s HATE from the POTUS. Love wins.”

The noose found in Wallace’s stall at the Talladega Superspeedway in Alabama by his race team led to NASCAR in general and racing legend Richard Petty in particular embracing the sport’s only full-time black driver. Due to Wallace’s cap and Petty’s sunglasses, I can’t say for sure. But given their expansive, inviting smiles, I would bet big-time that both guys are actually exhibiting joyous, true smiles, whereby the muscle around the eye tightens and creates a twinkle in the eye.

Happiness is also on my mind this week because, for my podcast, I interviewed a cheerful Caroline Stokes. One of her book’s best ideas is that a new hire would benefit from a small support team meeting at the end of that person’s first week on the job, and again at the 50- and 100-day mark, to help the new hire navigate without “crashing”. Such assistance made me think of Wallace and his 43 team yet again because doesn’t a support team function in effect like a NASCAR pit crew? Change the tires, refuel the tank, and you’re quickly on your way. If only the Trump administration’s response to covid-19 could function half as well.

Getting Up to Speed in a New Job

Released today: episode 9 of “Dan Hill’s EQ Spotlight” podcast, featuring Caroline Stokes, author of Elephants Before Unicorns. Listen to the clip below and click on the image to get to the new episode. And if you like what you hear, please subscribe, and give a rating and review on iTunes.

Photo of guest author Caroline Stokes and her book Elephants Before Unicorns, on Episode 9 of Dan Hill's EQ Spotlight podcast "Do You Want To Be an Ostrich?"
This episode covers on-boarding, diversity and more.

How does avoidance of conflict ultimately create more conflict in the workplace?

Stokes is the CEO of FORWARD, and the podcast host of The Emotionally Intelligent Recruiter. She is an award-winning leadership coach and thinker, partnering with global leaders throughout their career and leadership cycle.

Topics covered in this episode include:

  • The emotions that inadvertently inspire the behavior of both push-over and bully bosses, and the likely emotional responses of their direct reports.
  • How the risk of employee disengagement can get short-circuited before it happens.
  • What are steps that can ensure a better on-boarding experience for the new employee, including CEO’s (whose turn-over rate is 50% within the first 18 months on the job).

Dan Hill, PhD, is the president of Sensory Logic, Inc.

When Change “Gets to You”

Real change is never easy. Witness the couple made famous this week for brandishing guns in front of their five-story mansion in west St. Louis. A stream of Black Lives Matter protesters are walking to the mayor’s house nearby. It’s anger meets anger, and fortunately nobody got hurt.

Now, I admit that when I first saw the media coverage, I half-wanted to laugh. The guy reminds me more of Ned Beatty’s hapless suburbanite character in Deliverance than he does a stalwart Burt Reynolds. So I expected to find fear on the guy’s face. But make no mistake about it, the man and his wife are both mad. Eyebrows lowered, mouths tight, they’re determined but not equally irate. Her eyes are glaringly wide and her mouth is tighter, more defiant than her husband’s. It’s probably good that the wife was carrying the lesser weapon of the two. When I watched the guy on Chris Cuomo’s CNN show, I was surprised to hear that he’s apparently a Black Lives Matter supporter.

All of this just goes to show that when change comes – no matter how warranted – human beings are unlikely to take it well. This is true for work and home life, too. Truly embracing change is the topic and expertise of this week’s guest on my podcast. For her book, she conducted research that found that when companies re-organize to address a changing marketplace (think “needed” change), one-fifth of all managers qualify as worried skeptics. Could that number be higher? The St Louis couple’s reaction suggests that change can “get to us” in alarming ways, even when needed change comes to our own neighborhood.

Amid Change, What Type of Employee Are You?

Released today: episode 8 of Dan Hill’s EQ Spotlight podcast, featuring Charlene Li, the author of The Disruption Mindset:Why Some Organizations Transform While Others Fail

IdeaPress Publishing 2019

What does it take for a company’s culture to enable ongoing growth?

Li is the author of six books, including the New York Times bestseller, Open Leadership, and is also the co-author of Groundswell. She is the Founder and Senior Fellow at Altimeter, a research and consulting firm, as well as a graduate of Harvard College and Harvard Business School.

Topics covered in this episode include:

  • Five kinds of employees, and how that that model feeds into the four archetypes of disruptive leaders: steadfast managers, realist optimists, worried skeptics, and agent provocateurs.
  • How mid-size companies can avoid the “permafrost” layer that limits the flexibility of larger companies. 
  • How is the challenge of being a disruptive leader different if you’re female or a minority member versus being a white male?

Dan Hill, PhD, is the President of Sensory Logic, Inc.

Anger Management: Emojis Cloud the Picture

Want to send a mad-as-hell email, but you’re not sure which anger emoji to use? Welcome to chaos. My quick study of over a dozen anger emoji options reveals ambiguity and errors. The two most common depictions of anger show widened eyes combined with downward, inward pinched eyebrows. But that pair of facial muscle activities conveys fear as much as it does anger. Also commonly shown: an open mouth that suggests the presence of surprise and fear rather than anger.

Probably the worst anger emoji belongs to emojidex. After all, a distorted mouth depicts feeling sadness and disgust, not anger. What’s the most accurate anger emoji? The one from OpenMoji. Besides the usual eyes wide and eyebrows down combination, it alone shows a mouth with the lips pressed tight together. The second best anger emoji comes from Facebook. The company has added vertical wrinkles between the eyes with lowered eyebrows. That visual detail emphasizes a specific version of anger, focused concern.

Oddly, none of the anger emojis I reviewed had all of the most reliable tell-tale signs of anger. There are three of them: narrowed eyes, a jutting chin, lips pressed hard together (the opposite of an open, gaping mouth). Time to head back to the drawing board for graphic artists seeking to depict anger.

Anger’s Anatomy – A Deeper Look

Harnessing the Power of Perceptions

Released today: episode 7 of Dan Hill’s EQ Spotlight podcast series, featuring Emily Balcetis, the author of Clearer, Closer, Better:How Successful People See the World. Listen to the clip below and click on the image to get to the new episode.

Ballantine Books 2020

How can we improve our productivity by literally seeing the world differently than before?

Balcetis is an associate professor psychology at New York University. She received her PhD from Cornell University and has authored over 70 scientific publications in addition to being a TED speaker.

Topics covered in this episode include:

  • What are the four general perceptual shifts that research suggest make a huge difference in improving our odds of success in tackling projects and other initiatives. 
  • Which emotion or emotions may best fit or spur on each of those four strategies.
  • Of all the research studies that went into this book, which one is Balcetis’s favorite. Why did this optical “trick” lead to double-digit growth in the likelihood of making progress.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

History Simultaneously Made & Un-Made

Things started in my home community of Minneapolis-St. Paul with imagery too disturbing to show here. Odds are that you’ve seen the video of police officer Derek Chauvin with his knee clamped down on George Floyd’s neck. During that agonizing 8:46 sequence, one moment, one image, gives us our clearest look at Chauvin’s face. You may be surprised to hear that fear and surprise are part of Chauvin’s emoting then. His right eyebrow is cocked upwards, deep wrinkles across his forehead. But the narrowed left eye, the glaring right eye, and the mouth showing a taut hint of a smile suggest anger and happiness–even pleasure–in defying the calls of witnesses to let Floyd catch his breath.

Elsewhere since Floyd’s death, the Black Lives Matter movement has become the catalyst for a wider social-economic critique of what has transpired historically and, therefore, what needs to change. Slavery isn’t just an American sin, of course. The left image shows the statute of English slave trader, Edward Colston, after getting retrieved from the harbor in Bristol, England. His claw like hand reinforces the menace of a mouth pulled tight in controlling anger. Washington Post photo

The right image shows both reform-minded protesters (like those in Bristol) and members of the so-called “New Mexico Civic Guard.” The guys with the angry, lips-pressed look are part of a right-wing militia group objecting to the removal of a statue in Albuquerque, New Mexico celebrating Juan de Onate: a cruel 16th century colonial governor whose reign feeds into a history of Anglo dominance across the state. New York Times article It’s a truism that history is written by the victors. Maybe just maybe we’re witnessing the miracle of history being unwritten so it can be rewritten, or at least co-written, by those who have been subjugated instead. 

Boom, Slump, Crash, Bail: Our Fragile Economy

Released today: episode 6 of Dan Hill’s EQ Spotlight podcast series, featuring Eric Lonergan and Mark Blyth, authors of Angrynomics. Listen to the clip below and click on the image to get to the new episode.

Agenda Publishing / Columbia University Press (2020)

How are we going to address inequality and put the economy on a sounder footing? 

Lonergan is an economist and macro fund manager in London whose writings often appear in The Financial Times. Blyth is a political economist at Brown University who received his PhD in political science from Columbia University.

Topics covered in this episode include:

  • An exploration of how the emotions of anger, fear and disgust animate both the long-term economic stresses in society and those brought on by the Covid-19 crisis.
  • What the differences are between moral outrage versus tribal outrage. 
  • Descriptions of three, potentially viable and game-changing solutions, including among them a “data dividend” and the creation of national wealthy funds like those in Norway and beyond.

Dan Hill is the President of Sensory Logic, Inc.,