Covid-19 has drastically changed the workplace, causing “essential workers” to contemplate what they essentially want from their jobs over and above decent pay and benefits. High on their list of priorities is gaining greater autonomy, an opportunity to learn, and to achieve a sense of purpose on the job. As this week’s guest explains, cast aside, therefore, workplace myths such as the following: that the employee experience (EX) is about perks, that HR “owns it” alone, that attracting and retaining employees covers the bases so far as EX is concerned, and that EX applies only to privileged, high-end employees working remotely as opposed to on the frontlines or in warehouses. EX can’t wait because EX is happening everyday – whether in good, bad or ugly ways.
If you’ve ever completed an annual employee survey by filling-in-the-bubbles, this episode is for you. Clint Pulver’s approach to knowing what employees are thinking (and feeling) is to pose as if he’s a job seeker at a given company or organization. Being “undercover” lets Pulver conduct anonymous, candid conversation with his would-be colleagues. Why is the Great Resignation happening? Clint suggests it’s because workers remember how they were treated when Covid-19 first struck (indifferently), and that a Great Rethinking of careers prompted the Great Resignation. Learn as well about Clint’s perspective on managers, including how the ideal type, the mentor manager, earns trust by being a career-growing advocate for those on staff.
Clint Pulver is an Emmy award-wining speaker, aka the Undercover Millennial, and also a musician, pilot, and workforce expert whose specialty is employee retention. As a professional drummer, he’s appeared in feature films and on America’s Got Talent.
Besides the obvious health concerns related to COVID-19, the pandemic has spurred two other, major challenges for companies. The first is how to navigate the remote/hybrid work model. The second is how to attract and retain workers given the Great-Resignation trend of workers leaving companies to find workplaces that better align with their values and dreams. This week’s guest, Tim Robbins, is intimately familiar with both of those challenges. His latest book is centered around the need to provide employees with psychological safety, inclusivity, constructive “sweaty-palm” conversations (to resolve conflict) and an overall caring approach. Join me for an episode focused on creating team-spirit from a former Major League baseball pitching prospect.
Mike Robbins is the author of four previous books. He’s a speaker, consultant, and thought leader whose clients have included organizations like Google, Wells Fargo, Microsoft, Gap, and the Oakland A’s. Besides being a regular contributor to Forbes, Robbins’ work has been featured in The Harvard Business Review, The New York Times, Fast Company, the Wall Street Journal, and NPR.
The Director-General of the World Health Organization (WHO) has called Covid-19 more traumatic than World War Two. Add other still prevalent issues like racism, sexism, and inequality, and there’s never been a more important moment for leaders to step up and prove their empathetic abilities. What are the limiting beliefs that can hinder empathy? As this week’s guest Gautham Pallapa observes, too often being the “strong silent type” means that leaders may practice cognition empathy, but then fail to progress beyond that stage to emotional and compassionate empathy. What do those two stages of empathy entail? The answer is forming a real connection with others, feeling their pain points, and enacting change. In this episode, the emphasis is on creating psychological safety so employees can collaborate, innovate and create not just a better work/life balance, but a better work/soul balance.
The correct answer to this week’s quiz is number 3) because sales rose 8% compared to 2019 book sales. That’s the “good news,” as people were generally stuck at home while the pandemic raged. The bad news, if you’re a bookstore owner or employee, is that bookstore sales were down 23% versus 2019 given that they were either shuttered or often had limited operations. The bigger picture “bad news” for the book industry is that the percentage of people who read a book on a typical day has declined from 26% to 19% from 2003 to 2017. In comparison, TV / streamed viewing is an activity consuming 10x more of people’s time than cracking open a book. The fear that books may become less relevant in a world driven by TV et cetera was, Joanna Scott says, one of the underlying concerns motivating her latest book, a collection of short stories about the often blurry line between fact, fiction, and the fantasies that play in our heads.
Joanna Scott is the author of 12 books, including Arroganceand Various Antidotes, both PEN-Faulkner finalists, and The Manikin, a finalize for the Pulitzer Prize. Her awards include a MacArthur Fellowship and a Guggenheim Fellowship. She teaches at the University of Rochester.
Nelson Johnson is a retired New Jersey Superior Court Judge and the author of four previous books including Boardwalk Empire, which inspired the HBO series about Atlantic City.
Musical tourism in Memphis was a $4 billion annual industry prior to Covid-19 and is likely to be even bigger once the pandemic subsides. Memphis has seen such troubles before. Yellow fever epidemics after the Civil War caused wealthy whites to flee in large numbers, leaving the city open for the rise of the South’s first millionaire: an African-American businessman named Robert Church. The two local heroes on which the local music tourism depends, however, consist of W. C. Handy, the father of the blues; and Elvis Presley coming along 45 years later. It was in Sam Phillips’ legendary Sun Studios on a hot July evening in 1954 that Presley recorded “It’s All Right Mama” and rock and roll took off. For a decade starting in the 1960s, Memphis became the 3rd largest center for recording music in America. No wonder Dusty Springfield came to town to record Dusty in Memphis; you had to be there!
David Less has studied Memphis music for over 40 years, including work done for the National Endowment for the Humanities, the Smithsonian Institution, and the Gibson Guitar Foundation. He’s been published in Rolling Stone and DownBeat, among other places.
On May 7, 2021, Omnivore Recordings is releasing Boogie Shoes: Live on Beale Street. The CD/LP features Memphis legend Alex Chilton (The Box Tops, Big Star) backed by the Hi Rhythm Section that backed Al Green, Ike & Tina Turner and others. The liner notes come from David Less. To learn more, visit the OmnivoreRecordings.com web site.
The number of Covid-19 cases is rising quickly again in America. If Donald Trump’s post-election shenanigans mean he’s serious about running for President again in four years, then it’s time to prepare for the political equivalent of Covid-24. No wonder so many Americans feel uneasy.
Anxiety is rooted in a feeling that you’re not up to handling the circumstances you face. That sensation can trigger profound, prolonged sadness (depression) because your situation feels hopeless.
Fortunately, the topic of my podcast this week involves seven habits people can foster to help them cope with adversity. Depending on your personality type and existing interests in life, you may gravitate to one or more of the following habits:
Three ways to make physical connections: by 1) exploring nature, 2) by having a household pet, and 3) by listening to your own body through breathing exercises like those yoga teaches.
Three ways to enhance your cognitive appreciation through: 4) enjoying the power of laughter, 5) music, and 6) stories.
The final habit is 7) spiritual: using prayers and meditation to anchor in something you do control, your own values and sense of being.
Dr. Christophe Morinhas received multiple speaking, publishing, and research awards during his career. He holds an MBA from BGSU, and both a MA and a Ph.D. in Media Psychology from Fielding Graduate University. The episode focuses on three transformational steps: better understanding your personality and motivations, practicing self-love, and finally choosing among seven habits those that may best help sustain you and bring you more inner calm.
Propelled in part by Covid-19, all sorts of changes are afoot in today’s workplace:
70% of companies are offering full-time workers the ability to work from home.
Workers are relocating outside of major city-centers to feel safe, save money, and have more space, now that they don’t have to be in centralized offices and can work remotely. 83% of employees are in favor of relocating and 20% have done so in 2020.
Over 72% of workers favor a hybrid workplace model, allowing for structure and sociability (the office) while also enabling independence and flexibility (the home).
Combine these trends with the need to upgrade skills as Artificial Intelligence makes inroads, and what do we see? In the future, workers will be more on their own than at anytime since the shift from farms to factories over a century ago. In navigating change, keeping your eyes open to learning (curiosity) is going to be vital to surviving and thriving on the job.
Making Robots Our Friends, Not Our Overlords
Released today: episode #27 of “Dan Hill’s EQ Spotlight,” featuring Jamie Merisotis, the author of Human Work in the Age of Smart Machines. Listen to the clip below and click on the image to get to the new episode.
Merisotis is a globally recognized leader in philanthropy, education, and public policy. Since 2008, he’s served as the president of CEO of Lumina Foundation, an independent, private foundation dedicated to making opportunities for learning beyond high school available to all.
In this episode, the topics range from why and how the economy is rapidly becoming people-centered, to why the power is shifting from employers to workers as part of the 4thIndustrial Revolution. The role that academia can adapt in providing more practical, flexible life-long learning is also covered.
Two plays have most defined how we see salespeople. One is shown here, from the original staging on Broadway of Henry Miller’s classic Death of a Salesman. There’s rage, but most of all there’s sadness in a drama in which Lee J. Cobb (playing the broken-down salesman Willy Lowman) moans: “The only thing you’ve got in this world is what you can sell.” In vain his wife, played by Mildred Dunnock, tries to comfort him.
What’s the other play? It’s David Mamet’s Glengarry Glen Ross. Again, rage plays a role but really the key emotion is the fear that gets instilled in a crew of salesmen. From the film adaptation that added the character of Blake, played by Alec Baldwin, here is the movie’s most famous moment: “We’re adding a little something to this month’s sales contest. As you all know, first prize is a Cadillac Eldorado. Anybody wanna see the second prize? Second prize is a set of steak knives. Third prize is, you’re fired.”
Let’s broaden and update the picture. As Daniel H. Pink pointed out in To Sell is Human, we’re all salespeople. Something like 40% of our time on the job is devoted to cajoling—persuading—selling others on what we would like to see happen.
What’s the real key emotion of effective sales nowadays? It’s surprise: eyes-wide-open curiosity. As Colleen Stanley points out in this week’s podcast, a salesperson who’s constantly learning about prospects, their needs, their hopes, their fears, and how to better connect with them, including online during Covid-19, is who you actually want to hire. Yes, steak knives are for losers but not in the way Blake meant. Serving up spoonfuls of comfort and hope would be more like it.
What size work team is most efficient? Hint: the number of fishermen in this 19th century painting provides the answer. Tom Peters has suggested that teams shouldn’t be bigger than what two large pizzas can feed (about six to seven people). Along those same lines – a listener should ideally be within five feet of a speaker to hear well. Sitting almost shoulder-to-shoulder, that precept limits a group to no more than seven members.
In a year where Learning Pods are sprouting up as private tutors offer in-person learning to small groups of children, I’m following suit. Forget anonymous-feeling webinars; I prefer to foster a sense of community and intimacy, through a highly interactive experience. Until a safe vaccine arrives to save us all, I’m launching EQ Learning Pods capped at six participants each.
The content will cover six areas:
Manager-led Workplace Culture
Customer Experience (CX)
The insights presented in these pods arise from my 20+ years of research studies conducted for over 50% of the world’s top 100 companies, plus the information contained in my eight books, speeches, books I’ve been influenced by, and what I’ve learned from hosting great authors on my podcast. The pods have been distilled into 45-minute select portions of content to spur questions and discussion. To learn more, go to www.sensorylogic.com for details, and to enroll. EQ Learning pod sessions are limited to six persons at the cost of $25 a person. I look forward to being your guide!
Deep Listening & Seeing, Deeper Learning
Touching the Soul: Musical and Psychoanalytical Listening