Your career and future employability will depend on how you add value in a world where AI (artificial intelligence) + HI (human intelligence) are converging. Reading faces (facial coding), voices (e.g., Apple’s Siri) and bodies (via Fitbit) fit a world in which your emotional intelligence skills will be vital.
Here are some signposts of the basic socio-economic change underway from a thinking to feeling model:
1987: FCC repeals Fairness Doctrine, opening the way for Rush Limbaugh; Fox News will launch in 1996
1995: Daniel Goleman publishes Emotional Intelligence
1997: Big Blue (IBM) defeats world chess champion Garry Kasparov; emojisfirst appear in Japanese mobile phones
1998: launch of Google & also Sensory Logic (my company, using facial coding to capture/quantify emotions)
2001: release of Stephen Spielberg movie AI Artificial Intelligence
2004: Facebook launches
2005: Malcolm Gladwell publishes Blink (which highlights facial coding)
2007: Fitbit launches; I release my book Emotionomics
2009: Lie to Me TV series based on facial coding launches on Fox (#29 most-viewed show that season); Affectiva and Realeyes switch to applying (automated) facial coding to business in imitation of Sensory Logic
2011: launch of the 1st digital assistant, Apple’s Siri
2014: SoftBank Robotic’s Pepperis 1st social humanoid robot
2016: Apple buys Emotient, the original facial coding automation company
2017: Female robot Sophia named an AI citizen in Saudi Arabia
Released today: episode #44 of “Dan Hill’s EQ Spotlight,” featuring Ming-Hui Huang, the co-author of The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy. Listen to the clip below and click on the image to get to the new episode.
Huang Ming-Hui Huang holds a number of posts. She’s a Distinguished Professor at National Taiwan University; a fellow of the European Marketing Academy (EMAC); an International Research Fellow of the Centre for Corporate Reputation, University of Oxford, UK; and a Distinguished Research Fellow of the Center for Excellence in Service, University of Maryland, USA. She is also the incoming Editor-in-Chief of the Journal of Service Research.