Making Company Culture Something Real

AN image of the question "Tell me about something you’ve invented” a the question Twilio CEO Jeff Lawson asks of job candidates wanting to join his company.

In the book, The CEO Test, which executive “aced the exam”? I would vote for Jeff Lawson, the CEO of Twilio, a cloud communications platform company. Why? Lawson allows for very little daylight between Twilio’s espoused values and how the company actual operates. Here is how Lawson pulls off that feat:

  • First, the company’s values were formulated based on broad input from current employees, not just as an exercise controlled by the c-suite.
  • Second, those values are carried forward to future employees by being front and center during the hiring and onboarding processes. The “invention” question above is but one example, given the goal of ensuring every employee likewise has a “builder mentality,” which is one of Twilio’s core values.
  • Third, quarterly and annual employee awards, as well as all promotions, involve honoring employees who embody the company’s values. The converse is that violating those values is cause for the firing of even high-performing “culture felons.”

Released today: episode #49 of “Dan Hill’s EQ Spotlight,” featuring Adam Bryant, the co-author, along with former Amgen CEO Kevin Sharer of The CEO Test: Master the Challenges That Make or Break All Leaders. Check out the audio link below to get oriented or click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode.

Image of Author Adam Bryant and the cover of his new book "The CEO Test: Master the Challenges that Make or Break All Leaders" For Dan Hill's EQ Spotlight podcast "The X-Factors That Set the Best Leaders Apart" episode 49

Adam Bryant is managing director of Merryck & Co, a leadership development and mentoring firm. Before that gig, Bryant was a journalist for 30 years, including at the New York Times where he authored the “Corner Office” column. In addition, he’s a frequent contributor on CNBC.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Not a Fair Fight

Quote from Germinal by Emile Zole: “I’ve got enough coal inside this carcass of mine to keep me warm for the rest of my days.”

In America, since 1900, over 100,000 coal miners have died in industrial accidents. Lately, though, Appalachia has been seeing far worse. The opioid crisis hit the region hard. Black lung, a disease that Congress tried to curb in 1969 by passing legislation meant to force coal barons to do a better job protecting the miners’ health, has increased. Pitting the miners’ pride and fear against the greed of wealthy coal barons, this is a story about a hard-pressed region struggling to stay afloat.

Released today: episode #37 of “Dan Hill’s EQ Spotlight,” featuring Chris Hamby, the author of Soul Full of Coal Dust: A Fight for Breath and Justice in Appalachia.  Listen to the clip below and click on the image to get to the new episode.

Image of Pulitzer Prize author, Chris Hamby, and his book:  Soul Full of Coal Dust, A Fight for Breath and Justice in Appalachia for Dan Hill's EQ Spotlight podcast. Digging In: Coal Barons, Injustice, and Resistance

Chris Hamby is an investigate reporter at the New York Times. He won the Pulitzer Prize for Investigative Reporting in 2014 and was a finalist for the Pulitzer Prize in International Reporting in 2017. A native of Nashville, he lives and works in Washington, D.C.

This episode explores the experiences of a workforce, primarily male, that has long been exploited by those in power in West Virginia’s near-feudal economy. King Coal rules, and miners’ health and lives have been shortchanged in the process. Hamby documents how a few good-hearted people have fought for justice against mine owners, lawyers, and doctors only too eager to dismiss the miners’ legitimate health claims. It’s a parable that fits our era of looming economic inequality.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

Dark Moon on the Rise

Quote "Across history, what creates the risk of political instability is the behavior of elites." by Jack Goldstone and Peter Turchin

Yesterday’s New York Times includes an editorial, “America, We Have a Problem,” that cites three core ingredients putting America at risk. The ingredients consist of “othering”, “aversion”, and “moralization”: basically, ingredients that denigrate a person or political party that holds opposing views, rather than finding common ground.

Punitive intolerance and anger are often found in tandem, as my latest podcast guest explains more fully. Mix in money, power, and race; then add media-stoked anger and you have a recipe for an explosion.

Calling it the “Turbulent Twenties,” the scholars Goldstone and Turchin have modeled economic and demographic trends that suggest a political crisis is brewing in America, on par with the Civil War era. When the country’s elites are keen on protecting their own selfish happiness, the risk is great that the general public’s feelings of disappointment and distrust will turn to rage. Almost 30 years ago Goldstone predicted the rise of a figure like Donald Trump. Now would be a good time for another Lincoln or FDR.

Anger, Politics, and the Health of American Democracy

Released today: episode #33 of “Dan Hill’s EQ Spotlight,” featuring Steven W. Webster, the author of American Rage: How Anger Shapes Our Politics. Listen to the clip below and click on the image to get to the new episode.

Webster is an assistant professor of political science at Indiana University. His research and writings focus on the role of anger in American politics, including the growth of “negative partisanship” in our country, and the ever greater polarization separating Democrats and Republicans.

This episode covers the behavioral implications of anger in American politics, from increased intolerance, blame, and aggression, to an ever-deepening lack of trust in government’s efficacy. Among the topics being addressed is the role of the media and internet in stoking anger; how democratic norms are threatened by partisan taunting; and the way anger invites loyalty to party over country.

Dan Hill, PhD, is the president of Sensory Logic, Inc.