Is Paying for Trust Untrustworthy?

The correct answer to this week’s quiz is option A), Facebook.  Per post, the recent compensation rate on Facebook was $250. By comparison, on average influencers get paid by sponsors $100 per post on Instagram and merely $20 per post on Twitter. The second-best monetary gain for influencers is in fact on YouTube, where a post typically earns them $200. In other words, trust has become a commodity, too. In Gordon Glenister’s new book, he aptly points out that companies have turned to influencers who possess more “street cred” and offer sponsors access to passionate niche audiences that make influences an appealing alternative to high-priced celebrities appearing in TV spots. Another way to think of the influencer phenomenon, however, is that in parallel to how companies now offer workers gigs rather than careers, here again the compensation levels are collapsing as companies try to earn (lost) trust on the cheap by associating themselves with up-and-coming social media stars.

Released today: episode #63 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Gordon Glenister discussing Influencer Marketing Strategy: How to Create Successful Influencer Marketing. Click here to get to the new episode.

Gordon Glenister is the Global Head of Influencer Marketing for the Branded Content Marketing Association. Host of the Influence podcast, Glenister was previously the Director General of the British Promotional Merchandise Association for over a decade.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

What It Takes to Avoid Derailing Your Career

The correct answer to this week’s quiz is all of the above, A through C. It’s a trick question because advancing as well as protecting one’s career is a tricky proposition. It’s tempting to say A, competency, is the single most important quality to possess. After all, what’s more fundamental than can you do the job well? And yet, as a university department chair said to me in an interview years ago: “We know you’ll publish and be good in the classroom. What we want to know is can we stand to go to lunch with you for the next 20 or more years?” So in lots of ways, B, compatibility, can you get along with others, proves more decisive in one’s career. Finally, don’t underestimate option C, commitment. Sure, on day one you want to do the job well and get along with others. After three to five years into the job, however, when you’ve been disappointed by sundry developments within your department, can you still summon the energy to care? It’s hard to fake being excited to be there. They give Oscars in Hollywood for playing a role, but you may not be an A-list actor day in and day out.

Released today: episode #62 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Gorick Ng discussing The Unspoken Rules: Secrets to Starting Your Career Off Right. Click here to get to the new episode. 

Gorick Ng is a career adviser at Harvard College. He’s also managed new employees at the Boston Consulting Group, worked in investment banking at Credit Suisse, and been a researcher with the Managing the Future of Work project at Harvard Business School. Gorick’s book has been featured on “The Today Show,” CNBC, and in the New York TimesWall Street Journal, and Fast Company

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

Catch 23: Anxiety about Anxiety at Work

An image of this question: As of July, 2020, what percentage of Americans feared for their job security? The possible answers are 40%, 60% or 80%. What’s your guess?

The correct answer to this week’s quiz is option B. Nor is that the last of the eye-opening statistics contained in the new book by Adrian Gostick and Chester Elton. Workplace anxiety is estimated to cost America $40 billion a year in lost productivity, errors, and health-care costs. Add in stress in general and that number climbs to over $300 billion. What percentage of millennials have quit a job for mental health reasons? The answer is estimated to be over 50%. For Gen Z, the estimate is 75%. Finally, here’s the kicker. In a situation reminiscent of Joseph Heller’s famous, satirical novel about World War Two, Catch-22, 90% of employed adults report that they would be anxious about reporting their on-the-job anxiety to their bosses. In other words, welcome to the bureaucratic absurdity Heller’s characters encounter on a daily basis: “a problem for which the only solution is denied by a circumstance inherent in the problem” itself. A boss causing stress becomes the choke point for resolving that stress.

Released today: episode #61 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Chester Elton discussing Anxiety at Work. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode. 

Image of Authors Chester Elton and Adrian Gostick and the cover of their new book "Anxiety at Work Eight Strategies to Help Teams Build Resilience, Handle Uncertainty and Get Stuff Done. for Dan Hill's EQ Spotlight on the New Books Network.

Adrian Gostick is ranked among the top ten global gurus in leadership and organizational culture. Chester Elton is ranked number two among organizational culture experts around the world and among the top ten in leadership and it shows in my interview in which he’s an exceptionally gracious guest.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

Sensitive Strivers, Incorporated

An image of this question: There are five personality traits that belong to the Big-5 Model. Three are shown here: conscientiousness, neuroticism, and agreeableness. Which two of these three traits might best describe somebody who’s a Sensitive Striver? What’s your guess?

The correct answer to this week’s quiz is answers A and C, though B is hardly out of the question. That conclusion comes courtesy of Melody Wilding, a self-described Sensitive Striver. What characterizes this type of person in Wilding’s estimation? Sensitive Strivers tend to be sensitive obviously; also thoughtful, responsible, vigilant and full of inner drive. They’re committed and kind-hearted, hence conscientious about the details and eager to get along with others. Their tendency to be “over-everything” can get them into trouble. In other words, they’re perfectionists who get burdened with more work than they or anybody could readily handle. Stress results. To overcome what Wilding calls the Honor Roll Hangover and subsequent burn-out, she suggests cutting your to-do list by 70%. A safer route is to ditch an all-or-nothing approach for something more modulated and realistic. If you can do that and keep your job, another way others might describe you is a Miracle Worker!

Released today: episode #60 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Wilding discussing her book Trust Yourself. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode. 

An image of the author Melody Wilding and her new book "Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work" for Dan Hill's EQ Spotlight podcast episode 60.

Melody Wilding has been named one of Business Insider’s “Most Innovative Coaches” with clients across a range of Fortune 500 companies. Her work has been featured in The New York Times, Oprah Magazine, Fast Company, The Washington Post, and elsewhere. She received her master’s degree in social work from Columbia University. 

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

Getting Some Love (and Money, Too)

Image with the Question: What number of powerpoint slides should entrepreneurs use in pitching their start-up company to venture capitalists? The choices are 5 slides, 15 slides or 25 slides. What’s your guess?

The correct answer to this week’s quiz is 15 slides, following the title slide. That number comes courtesy of Debi Kleiman, who’s seen it all; she’s witnessed over 1,000 pitches by the entrepreneurs of start-up companies based on her own business world experiences. Having been the Executive Director of the center for entrepreneurship at Babson College, the nation’s #1 school for entrepreneurship, Kleiman developed a pitch deck formula she calls the 4-H Framework: Headline, Heart, Head and Hope. A good pitch hits all four bases, and the pitch might be a home run if delivered well. Sadly, the odds don’t favor females, who receive a measly 2% of all venture funding despite owning 38% of all the businesses in America. No wonder Silicon Valley has also been called the Uncanny Valley, a reference to what it feels like to have to interact with uncaring robots!

Released today: episode #59 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Kleiman discussing her book First Pitch. Click on https://newbooksnetwork.com/category/special-series/dan-hills-eq-spotlight to get to the new episode. 

Debi Kleiman is now the managing partner of The Upside Angels, investing in early-stage startups and providing strategic advisory services to founders. After her BS from Cornell University and her MBA from Harvard University, worked at Coca-Cola, Welch’s, Procter & Gamble, and Babson College before launching her own firm.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

Love Letters to Ourselves

What amount of selfies get posted to social media daily? The choices are 100 million, 500 million, and 1 billion. What’s your guess?

The correct answer to this week’s quiz is 100 million. As a percentage of the 2 billion images uploaded daily to social media daily, that’s only 5%. Nevertheless, 100 million is a lot of selfies in an era when it’s also estimated that every 3rd photograph taken by an 18-24 year-old person is of themselves. In 2006, Time magazine’s person of the year was “You.” That same year, Facebook became available to anyone with an email address and the selfie-stick was invented. Every selfie has been described as a “love letter to yourself,” and Rod Stewart has sung that every face tells a story. Bringing all of these—and more—fascinating strains together regarding what is happening within popular culture is Jessica Helfand in her fascinating, visually-rich book Face: An Visual Odyssey. Check it out!

Released today: episode #58 of my podcast series “Dan Hill’s EQ Spotlight,” featuring Helfand and her book published by MIT Press in 2019. Click here to get to the new episode. 

Image of author Jessica Halfand and an image of her book "Face: A Visual Odyssey" for Dan Hill's EQ Spotlight Podcast episode #58 "Love Letters to Ourselves".

Jessica Helfand is a designer, artist, and writer. She taught at Yale University for over two decades, and has had additional roles at a variety of institutions ranging from the American Academy in Rome to the California Institute of Technology. Helfand also cofounded Design Observer.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

Why Superfund Toxic Waste Sites and Offices Are Often Alike

Image of this question: What amount of money does the Environment Protection Agency (EPA) spend annually on cleaning up toxic waste sites in America? The choices are $100 million, $1 billion or $10 billion. What’s your guess?

The correct answer to this week’s quiz is $1 billion, almost the entire budget for the EPA (which has been cut in half by Congress in recent years). Also, perhaps worth knowing, companies that caused the problem often avoid paying the clean-up costs: most often because offenders can’t be identified, no longer exist, or claim they can’t afford to contribute. 

How do toxic waste sites compare to offices? Well, with over 25% of all bosses qualifying as bullies, and burn-out rates in various occupations running in the range of 50% or more, hazards abound. People’s lives feel contaminated by undue and/or uncompensated stress. Who’s to pay up? Just like taxpayers shouldn’t have to compensate for the ill-gotten gains of companies polluting our environment and using citizen’s taxes to finance Superfund clean-ups, why should stressed-out employees be left holding the bag? When will Vice Presidents, Directors and Managers have their pay and career advancements influenced by metrics such as the employee retention rate in their departments along with other metrics like the absenteeism rate vs. the company average, and an accounting of the degree to which the mental health needs of employees reach a chronic level?

Released today: Episode #57 of my podcast series “Dan Hill’s EQ Spotlight” features Paula Davis, the author of Beating Burnout at Work: Why Teams Hold the Secret to Well-Being and Resilience.  Click on here to get to the new episode.

Image of Paula Davis and her book: Beating Burnout at Work. For Dan Hill's EQ Spotlight Podcast episode 57

Paula Davis JD, MAPP is the founder and CEO of the Stress & Resilience Institute, a training and consulting firm. She’s been featured in The New York Times, O (The Oprah Magazine), and The Washington Post; and she’s also a contributor to Forbes, Fast Company and Psychology Today

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

How Well Do Books Compete with Your TV set?

As Covid-19 struck, did the amount of books Americans buy go up or down? The options in this pop quiz are a) down 10%, b) flat, no change from 2019, and c) up 10%

The correct answer to this week’s quiz is number 3) because sales rose 8% compared to 2019 book sales.  That’s the “good news,” as people were generally stuck at home while the pandemic raged. The bad news, if you’re a bookstore owner or employee, is that bookstore sales were down 23% versus 2019 given that they were either shuttered or often had limited operations. The bigger picture “bad news” for the book industry is that the percentage of people who read a book on a typical day has declined from 26% to 19% from 2003 to 2017. In comparison, TV / streamed viewing is an activity consuming 10x more of people’s time than cracking open a book. The fear that books may become less relevant in a world driven by TV et cetera was, Joanna Scott says, one of the underlying concerns motivating her latest book, a collection of short stories about the often blurry line between fact, fiction, and the fantasies that play in our heads.

Released today: a pair of podcasts. Episode #56 of my podcast series “Dan Hill’s EQ Spotlight” features Joanna Scott, the author of Excuse Me While I Disappear. Click here to get to the new episode. While on the web site, slide over into the Biography channel to listen to my episode with author Nelson Johnson regarding his book Darrow’s Nightmare: The Forgotten Story of America’s Most Famous Trial Lawyer.

Joanna Scott is the author of 12 books, including Arroganceand Various Antidotes, both PEN-Faulkner finalists, and The Manikin, a finalize for the Pulitzer Prize. Her awards include a MacArthur Fellowship and a Guggenheim Fellowship. She teaches at the University of Rochester.  

Nelson Johnson is a retired New Jersey Superior Court Judge and the author of four previous books including Boardwalk Empire, which inspired the HBO series about Atlantic City.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

On the 1st Anniversary of George Floyd’s Murder

Photo from Exhibit 17 from Derek Chauvin’s trial was a still-frame image of the police officer glaring at onlookers while his knees rested on George Floyd’s throat. What was Chauvin’s facial expression saying? The answer is both anger (tense lower right eyelid, wide open right eye and lowered eyebrows) as well as fear (eyebrows raised, creating a large wrinkle across Chauvin’s forehead) and Disgust  (curled upper lip and protruding lower lip)

This week marks the first anniversary of George Floyd’s death under the knee of Derek Chauvin. Much has been written about that tragedy, including an article a month ago by John Blake of CNN.

The thrust of Blake’s article—about the harm that indifference to injustice causes—I agree with. As an expert in analyzing facial expressions, however, I couldn’t disagree more with how Blake describes the look on Chauvin’s face as being “one of bored disinterest,” with the “only flicker of emotion” being “annoyance at the crowd” gathered to plead for Floyd’s life. This still-frame image (Exhibit 17 in Chauvin’s trial) actually tells a far different story. There isn’t just annoyance on display; there’s very real anger in how strongly Chauvin is glaring at the crowd. There’s fear, too, as at some level Chauvin must have known that having video bear witness to what was transpiring could put him in legal jeopardy. 

Finally, there’s a hint of a third emotion as well, namely disgust given how Chauvin’s upper lip curls a bit while the lower lip pushes down slightly. Disgust with the victim his knee is suffocating? Disgust with the crowd? With the idea that anybody would dare contest a policeman’s actions? Who’s to say. Disgust is an emotion Chauvin certainly won’t own up to as he appeals a guilty verdict as it would reveal a repugnance for the very people he was sworn to protect and serve.

What inspired you to write the book?

Released today: episode #55 of my podcast series “Dan Hill’s EQ Spotlight” on the New Books Network. The episode features Carla Diana, the author of My Robot Gets Me: How Social Design Can Make New Products More HumanClick here to get to the new episode.

Carla Diana is a robot designer responsible for the creative aspects of Diligent Robotics’ new hospital service robot named Moxi. She created and leads the 4D Design masters program at the Cranbrook Academy of Art, wrote the world’s first children’s book on 3D printing, Leo the Maker Prince, and she cohosts the Robopsych Podcast.

Dan Hill, PhD, is the president of Sensory Logic, Inc.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.

Game Face: Signature Expressions and Feelings

Disgust best describes Nadal, whose nose will often wrinkle and his upper lip flair as if the very thought of being a mediocre player smells and tastes “toxic” to him. In turn, surprise as in paying hyper-intense attention is what most defines Djokovic. Look at how wide his eyes go as he prepares to receive serve. Therefore, the answer to today’s pop quiz is that happiness best fits Federer. He glides around the court like a ballet dancer showing a subdued smile and mirth given his delight in playing the sport well. So much for the fits of anger or prolonged tears that plagued his days as a junior player. The exception: it’s when Federer receives serve, for which he ranks a mere 16th on the ATP tour these days (compared to #2 under pressure and 5th for having the greatest serve among active players).

Released today: episode #1 of my podcast series on the New Books Network’s Biography channel. The episode features Dave Seminara, the author of Footsteps of Federer: A Fan’s Pilgrimage Across 7 Swiss Cantons in 10 ActsClick on here to get to the new episode.

Dave Seminara is a writer, former diplomat, and passionate tennis fan. His writings have appeared in The New York TimesThe Wall Street Journal, and dozens of other publications. His two previous books are Bed, Breakfast & Drunken Threats: Dispatches from the Margins of Europe and Breakfast with Polygamists: Dispatches from the Margins of The Americas.

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Dan Hill, PhD, is the president of Sensory Logic, Inc.